RUSSELL PETERSEN
Ramona,CA
Summary
Dynamic and results-oriented professional with extensive experience at Perry Ford of Poway, excelling in service management and team leadership. Proven track record in financial management and quality control, achieving record-high profits while maintaining exceptional client satisfaction. Adept at training employees and managing equipment maintenance, ensuring a safe and efficient work environment.
Overview
29
29
years of professional experience
Work History
Specialty Lab Technician
Cuyamaca College
El Cajon, CA
12.2018 - Current
- Assist faculty in student instruction in a laboratory setting.
- Manage and maintain the department fleet of training vehicles and the automotive facilities.
- Purchase instructional tools and supplies.
- Manage and maintain department finances and assets.
Service Manager
Perry Ford of Poway
Poway, CA
01.2013 - 02.2018
- Self-made, driven professional Service Manager successfully grew the service department to all-time high profits.
- Managed 30+ employees.
- Controlled payroll and personnel schedules.
- Ability to mentor and assist employees leading to high levels of retention.
- Serviced over 1200 clients per month.
- Highest in regional client satisfaction.
- Managed multi-million dollar department annual finances.
- Managed and maintained the company vehicles and equipment.
- Oversaw all aspects of the high-volume service department.
Shop Foreman Assistant Service Manager
Perry Ford of Poway
Poway, CA
01.2008 - 01.2013
- Managed shop personnel and equipment.
- Assisted Service Manager in day-to-day tasks.
- Assisted clients with identifying vehicle concerns.
- Maintained a safe work environment.
Service Technician
Perry Ford of Poway
Poway, CA
01.1996 - 01.2008
- Performed maintenance, diagnostics, and repairs on vehicles to a very high standard.
- Repeat repair rate of less than 5%.
Education
AA Degree - Automotive Technology
Cuyamaca College
El Cajon, CARamona High School Graduate -
Ramona High School
Ramona, CASkills
- A communication skills
- Able to learn quickly
- A hands-on ability
- Self-motivated
- Lead and motivate coworkers
- Manages time effectively
- Equipment maintenance
- Quality control
- Inventory management
- Chemical safety
- Financial management
- Regulatory compliance
- Problem solving
- Employee training
- Time management
- Attention to detail
- Equipment calibration
Activities
- Enjoy being a husband of 21 years and father of two teenage children.
- Automotive YES student mentor.
- Ford ASET student mentor.
- Ramona High School advisory committee member.
- Cuyamaca College Automotive post-secondary advisory committee member.
- CAROCP Distinguished Business Partner.
- Clean Alliance certified.
Timeline
Specialty Lab Technician
Cuyamaca College
12.2018 - Current
Service Manager
Perry Ford of Poway
01.2013 - 02.2018
Shop Foreman Assistant Service Manager
Perry Ford of Poway
01.2008 - 01.2013
Service Technician
Perry Ford of Poway
01.1996 - 01.2008
AA Degree - Automotive Technology
Cuyamaca College
Ramona High School Graduate -
Ramona High School
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