Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Russell Peterson

240 E 39th St,Ny

Summary

High level Front Desk specialist with 7+ years of experience such as monitoring front desk, answering & directing phone calls and accommodating guests. Efficient professional recognized by peers for my customer service, time management and organizational skills. Looking to apply my experience & skills with front desk operations and hospitality in your organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

RECEPTIONIST

CHELSEA MORNING
04.2022 - Current
  • Manage front desk, greet visitors & answer phone calls in a corporate retail setting.
  • Schedule appointments, organize conference room, and handle correspondence for corporate.
  • Perform data entry, maintain filing system, and provided administrative support
  • Maintain inventory levels & replenish office with supplies.
  • Handle accommodations & inquiries to resolve complaints from customers.

CONCIERGE AGENT

ALLIED UNIVERSAL
01.2018 - 04.2022
  • Managed guest check-ins and check-outs at a luxury hotel.
  • Answer phone calls & direct requests.
  • Maintained knowledge of local attractions, restaurants, and events for guest recommendations
  • Planned and coordinated personalized guest experiences and activities
  • Assisted with booking future reservations for guests.

SECURITY/FIREGUARD

CITADEL
10.2015 - 01.2018
  • Checked identification of individuals entering restricted areas
  • Maintained detailed logs and records of security activities
  • Monitored surveillance cameras and alarms to ensure the safety and security of the premises
  • Conducted thorough investigations of incidents and prepared detailed reports for documentation purposes
  • Managed fire drills and emergency response procedures for a large commercial property

YOUTH COUNSELOR

HENRY STREET SETTLEMENT
06.2014 - 08.2015
  • Organized and led outdoor recreational activities to promote social skills development
  • Assisted in crisis intervention and de-escalation for children
  • Provided child care services for multiple families, ensuring a safe and nurturing environment for children
  • Implemented age-appropriate activities and educational games to promote children's development
  • Maintained open and clear communication with parents regarding the child's progress and daily activities

YOUTH COUNSELOR

ASPHAlT GREEN
06.2013 - 09.2013
  • Manage front desk, greet visitors & answer phone calls in a corporate retail setting.
  • Schedule appointments, organize conference room, and handle correspondence for corporate.
  • Perform data entry, maintain filing system, and provided administrative support
  • Maintain inventory levels & replenish office with supplies.
  • Handle accommodations & inquiries to resolve complaints from customers.

Education

LaGuardia CC
Queens, New York
06.2014

Eleanor Roosevelt high school
New York, New York
06.2012

Skills

  • Microsoft Excel
  • Building Link
  • Microsoft Word
  • Customer service
  • QuickBooks
  • Data entry

Certification

Security license, F-01

Timeline

RECEPTIONIST

CHELSEA MORNING
04.2022 - Current

CONCIERGE AGENT

ALLIED UNIVERSAL
01.2018 - 04.2022

SECURITY/FIREGUARD

CITADEL
10.2015 - 01.2018

YOUTH COUNSELOR

HENRY STREET SETTLEMENT
06.2014 - 08.2015

YOUTH COUNSELOR

ASPHAlT GREEN
06.2013 - 09.2013

LaGuardia CC

Eleanor Roosevelt high school

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Russell Peterson