Summary

Overview

Work History

Education

Skills

Timeline

Russell Plumbo

Summary

Offering strong background in customer service and eagerness to learn and develop in fast-paced environment. Brings ability to quickly grasp automotive systems and parts inventory management, ensuring accuracy and efficiency. Ready to use and develop problem-solving and communication skills in my next job role.

Overview

21

21

years of professional experience

Work History

Senior Parts Advisor

Rahal Mercedes

09.2003 - Current

Provides excellent customer service to the public and the technicians in the shop by selecting required parts in a professional and friendly manner.
Locates out-of-stock parts from outside sources and submits an emergency order if needed.
Places orders when his manager is not in attendance.
Answers phone calls,providing price quotes and other information.
Informs customers of companion part requirements and specials, ensures that the customer is exposed to the full product line.
Notifies the service advisor and the customer when special orders have been received.
Issues credits for parts returned, ensuring that the original invoice, or its numbers, is available so that the purchase and pricing can be verified.
Makes sure all internal request for parts are billed on service repair order.
Enters service appointments so that the correct parts are ordered and available to the technicians daily.
Participates in all training programs that are made available.
Keeps current on new products and product updates.

Education

High School Diploma -

Deer Lakes

West Deer Township

06.1984

Skills

Parts cataloging
Warranty administration
Shipping procedures
Ordering procedures

Warehouse operations
Returns handling
Technical aptitude

Timeline

Senior Parts Advisor

Rahal Mercedes

09.2003 - Current

High School Diploma -

Deer Lakes