RUSSELL PRIVETTE

Primary job with Polytype is installing dry offset and Digital inkjet printing equipment. Doing upgrades and regular maintenance to the equipment and repairs when a machine goes down.

I work remotely out of the Charlotte Nc area so i was dispatched from there. Charlotte airport is an ideal location since it is a hub for American Airlines i can get a direct flight almost anywhere.

The dry offset printing machines are used for cup printing, 8 mandrels and 8 color. These cups were clear and mostly for Wendy's, Starbucks and McDonalds at around 600 cups for minute. the also employed led and uv lighting for surface prep and sterilization as well as gas prep. the Digi cup machines are ink jet printers for round substrate as well from children's sand buckets to full color promotional cups and single logo insulated water bottles. I have traveled to Switzerland for some factory training in Jan of 1923. Since i work remotely when there is no work i work out of my home office and receive a 40 hr pay check but i prefer to be busy and travel and make Per diem and overtime. It has been sometime since i have Worked with a PLC or HMI.With most of my past employers they prefer that the factory programmers only make changes to the equipment.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.

• Was hired as an entry level field engineer worked up to a senior level position and hold that position to date
• I install and maintain capital equipment for the gravure printing industry
• I have worked abroad for numerous years in Japan, China, Europe and South America
• My primary focus was with finishing equipment that have to hold very tight tolerances in the machining of cylinders
• +-5 microns per meter of face length
• These machines were built in Switzerland and I spent a great deal of time there training and building the equipment
• Very customer friendly, requested by most customers
• Familiar with most operating systems, PLC, QNX, PC I/O systems
• Familiar with hydrostatic and hydraulic systems

• Was hired as an automated welding machine operator
• Was promoted to a lead man position over OEM production
• Held this position for one year and was promoted to production manager
• Was responsible for up to40 employees and seven departments
• Held this position until the plant was bought out and shut down
• Was responsible for all production
• Reported to the President of the company

• This was my first full time job after high school
• I had worked there several summers during school
• Started at entry level and worked up to the production managers position
• Fabricated and installed upscale wrought iron work, drive gates, fencing, railings, doors and security for store fronts
• Learned welding and fabrication skills
• Did drawings for production staff
• Managed inventory
• Reported directly to the owner of the company