Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Russell Quinn

Summary

As an enthusiastic and dedicated professional, my fifteen-year record of success includes establishing, launching, and expanding Human Resource departments, recruiting teams, training organizations, and DEIBA programs. My focus on innovation, strategic planning, team building, employee engagement, and managing attrition has contributed significantly to shaping robust and successful organizations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director, People and Strategic Development

Advent Health Partners
08.2020 - 02.2024
  • Responsible for receiving our first ever Great Place to Work certification, Top Workplaces of Middle Tennessee, and Top Workplaces in Healthcare
  • Designing and defining our Mission Statement and Core Values in addition to creating a new culture of engagement and recognition
  • Overseeing company-wide HR, Talent Management, Learning & Development, Onboarding, and DEIBA Culture
  • Redesigning existing programs and departments to create enhancements and modifications to improve HR operations, employee engagement through employee resource groups, learning, and retention
  • Conducting investigations with various department leaders to ensure that programs are current, collaborative, innovative, accurate, and effective
  • Maintaining knowledge of HR principles, adult learning theories, industry trends, labor laws, and techniques for training across a fully “work from anywhere” multistate environment
  • Developing, organizing, planning, and presenting various forms of creative onboarding, orientation, and growth for employees and customers
  • Maintain employee relations while collecting and preserving records of strategic development activities, acquisition strategies, assessments, and market analysis

Project Manager (Learning and Development)

Community Health Systems, CHS
08.2019 - 08.2020
  • Defined project scopes and deliverables to support business goals while collaborating with management, team members, and stakeholders
  • Managed and developed projects, budgets, production schedules, communication, timelines, and milestones with team members
  • Identified opportunities to improve current operational processes and standards
  • Provided continuing education to all staff as policy, procedural, and software updates occurred
  • Communicated project statuses in a timely and transparent fashion, including possible high-risk areas to internal and external partners

Mid-South Learning and Development Manager

Asurion
07.2013 - 07.2019
  • Managed both Learning and Development lines of business, including our Solution Support with Soluto and our Retail/Mobility Care product with Asurion for the Mid-South Region
  • Supported the strategic launch, set up, growth, and training consistency of multiple locations, including Las Vegas, Orlando, Ontario, London, two locations in Phoenix, and two locations in Nashville,
  • Worked cross-functionally with Operations, Quality, Talent Acquisition, and other service groups to create value-added customer solutions aligned with our vision, business principles, and core values
  • Responsible for a redesigned hiring process to reduce attrition by 12%, resulting in a $270K cost reduction
  • Established strategic goals, objectives, short-term and long-term initiatives for current and future pieces of training by partnering with internal and external customers to support business plans
  • Coordinated day-to-day training and development activities, conducted needs analysis, and reported on the effectiveness and quality of training and the training teams’ ramp to proficiency
  • Designed evaluation strategies for measuring the results and impact of the current learning solutions
  • Maintained robust knowledge and experience around adult learning, leadership, people development, P&L, fiscal responsibility, strategic planning, and operational management
  • Delivered support for the successful setup and launch of our new Soluto European market
  • Collaborated with Workforce Management to create and implement recommendations to improve operational efficiency
  • Updated and continuously developed knowledge of product processes and call center trends to provide references that improve the customer experience, employee satisfaction, and corporate performance
  • Successfully launched Soluto’s largest call center across the enterprise
  • Created and maintained deliverables to maximize training effectiveness to exceed EOY goals successfully
  • Established training program initiatives that link training strategies to business objectives

Sr. Global Training and Development Analyst

Dell
06.2007 - 07.2013
  • Responsible for delivering curriculum that included enterprise hardware and software solutions, products, strategies, customer experience skills, initial training for customer support tools, and vitality training for sales reps and upper senior-level management for both domestic and international organizations
  • Worked closely with Senior staff and other internal and external business consultants to identify training requirements or opportunities
  • Supported and launched call centers in Florida, New York, and the Philippines, in addition to establishing twenty-seven Microsoft retail stores, plus a myriad of retail stores for Staples and BestBuy across the country
  • Worked closely with the product development team and program managers to ensure timely access to technical content and required equipment for new product releases
  • The very first recipient to be given the “Customer First Award” at Dell
  • Subject Matter Expert for Trend Micro Security Software in Nashville
  • Created strategies for current and future training based on multiple business acquisitions

Education

BBA - Business Administration And Management

University of North Alabama
Florence, AL

Skills

  • Human Resources
  • Succession Planning
  • Performance Management
  • Communication
  • Employee Engagement
  • Benefits Planning
  • Conflict Resolution
  • Onboarding and Training
  • Compliance Investigations
  • DEIBA
  • Compensation
  • Policy Review

Certification

  • Associate Professional in Human Resources - HRCI
  • Certified Change Management Professional - ATD

Timeline

Director, People and Strategic Development

Advent Health Partners
08.2020 - 02.2024

Project Manager (Learning and Development)

Community Health Systems, CHS
08.2019 - 08.2020

Mid-South Learning and Development Manager

Asurion
07.2013 - 07.2019

Sr. Global Training and Development Analyst

Dell
06.2007 - 07.2013

BBA - Business Administration And Management

University of North Alabama

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Russell Quinn