Russell Ramsey

• Manage and oversee 150+ in-store coaches to ensure adherence to organizational quality standards, while regularly visiting stores to continuously foster and build partnerships at every level.
• Directed multifaceted operations of high-traffic service outlets spanning Restaurants, Retail shops, and Fuel platforms.
• Managed collective annual revenue exceeding $30m with 3 District Managers, over 20 General Managers, and 10 to 75 employees depending on location.
• Enhance and support enterprise-wide marketing campaigns and projects to drive business sales, controllables, and EBITDA.
• Develop staff for a memorable, efficient customer experience.
• Optimize change management in a results-focused environment.

• Location: National Institutes of Health
• Oversaw a $9+ million account for all food and beverage, with numerous P&Ls for a medical campus serving 30,000 individuals daily.
• Coordinated support liaison for management to optimize leadership and drive initiatives.
• Executed comprehensive federal/state audits, safety programs compliance checks, competency evaluations for staff, and sanitation protocols.
• Collaborated with clients to guarantee a smooth integration of guests' dietary needs in various service venues.

• Directed cross-functional teams in the Food & Beverage and Retail sectors across numerous business units, each generating over $10 million annually.
• Oversaw P&L accountability across business operations, customer service programs, vendor selection and annual budget processes.
• Designed a targeted selection program to enhance staffing quality and management bench strength.
• Conducted monthly audits ensuring adherence to local and federal regulations while upholding company standards.

Locations: BWI, Dulles, Reagan and Logan Airports)

• Led diverse management teams in various contract operations across Food & Beverage and Retail at four area airports, including many national brands: Wendy's, Panda Express, Charley's Grilled Subs, Mama Ilardo's Pizza, Caribou Coffee, Nathan's Famous, and Ranch 1.
• Oversaw business operations with full P&L responsibility, sustaining brand integrity while boosting profits.
• Partnered with Airport Operator (BAA and Westfield) to strategically develop effective marketing plans to increase sales and profitability.
• Guided the management team to efficiently schedule daily assignments to maximize productivity, while cross-training to calculate inventory turns and executing new menu implementations in several brands.
• Executed routine audits for OSHA, ABC, and HR, as well as semi-annual evaluations of management and staff.