Chief Operations Officer
GT Water Products, Inc.
03.2012 - Current
- Formulated analysis assessments to make informed decisions on proposed projects.
- Met customer service standards and expectations consistently by effectively communicating, meeting demands, and actively listening.
- Increased profitability by optimizing sales and fulfilling lower overhead costs, reduced inbound and outbound freight costs by over 55% by implementing new standards with top core customers to pay their own freight expenses (FOB) instead of company prepaid freight allowances.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Supported business growth through strategic planning and process development.
- Increased utilization by 73% across multiple departments within track timing, marketing and set reasonable organization goals.
- Led organization by developing professional and ethical culture focused on facilitating, and coaching excellence.
- Led business initiatives resulting in numerous multi-year contracts.
- Secured 98% satisfaction fill rates (On Time, In Full, Just in Time for all customer services offered.
- Implemented business development strategies, logo designs and website designs.
- Directed technological improvements, increased raw material with high quality from suppliers reducing waste and business bottlenecks.
- Led 7-member manufacturing and product operations of raw materials to finished goods conversion team.
- Oversaw business-wide changes to modernize procedures and organization.
- Interviewed, supervised and motivated 10 management staff members to achieve optimal productivity.
- Led team of 4 other leaders reporting to Board of Directors
- Maintained P&L and shouldered corporate fiscal responsibility.
- Increased business profits 30%, by categories to streamlining processes and trimming unnecessary positions.
- Managed divisional marketing, advertising and new product development.
- Facilitated over $500,000 in annual business for 10 + years.
- Managed teams of 10 professionals focused on improving production assembly, increased testing capabilities, quality control, maximized warehouse space, purchasing mid/max inventories, account receivables collections, customer service, technical support, and increased sales, website and marketing initiatives.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Drove performance initiatives, facilitating + 142.9% revenue increase.
- Implemented quality improvement team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Spearheaded 4 third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Attracted major customers, generating $8.5 million in annual revenue under new dynamics, with greater innovative product, new molds, increased production output and new designed patents projects.
