Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

RUSSELL ROSE

Friendswood,TX

Summary

Engaging Automotive Sales professional versed in building strong customer rapport and negotiating favorable pricing to close deals. Manages customer experience with focused attention, in-depth product knowledge, and efficient service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

25
25
years of professional experience

Work History

CHECK IN AGENT / LEAD CHECK IN AGENT

MLS-BC. GALVESTON TX
Galveston, Texas
08.2024 - Current
  • Resolved any disputes between customers and vendors over payment issues.
  • Provided customer service support by answering inquiries from clients.
  • Processed payments from customers for services to be paid for during cruise.

KELLEY BLUE BOOK MANAGER

BECK & MASTEN BUICK GMC
HOUSTON, TX
07.2023 - 08.2024
  • Improved my financial education to better implement procedures targeted to gain the best customer service index result.
  • Partnered with lenders to develop short- and long-term financial goals and help execute a clear path to those goals.
  • Offered team tactical and strategic direction to encourage problem-solving.
  • Improved financial transparency and operational efficiency to drive profitable growth.

AUTOMOTIVE SALES CONSULTANT

OWINGS MILLS HONDA
OWINGS MILLS, MD
02.2018 - 12.2021
  • Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers.
  • Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology.
  • Greeted customers and proactively offered assistance and information on vehicles of interest.
  • Explained warranties, model upgrades, and dealer services to create up sell opportunities.
  • Presented vehicle features, model options, and pricing information to assist customer decision-making.
  • Asked qualifying questions to understand buyer requirements and interest and match to various vehicle options.
  • Used [Software] to manage customer data and lead pipeline.
  • Demonstrated merchandise operation and explained features.
  • Completed multiple resets per day to keep merchandise well-organized and presentable.
  • Maintained revenue by attracting customers with attractive sales displays.
  • Managed over 20 calls, 20 emails and 20 texts per day.
  • Increased overall sales by 33%.

OFFICE MANAGER

ACCESS DENTAL
DOVER, DE
06.2008 - 08.2016
  • Update skills and knowledge by attending conferences and seminars.
  • Confer with Dentists to formulate specifications and prescriptions for patients.
  • Train and supervise support staff, such as dental assistants, office assistants and lab technicians.
  • Attending C.E. Courses to maintain and improve customer service relations.
  • Maintain patient records.
  • Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management.
  • Supervised and coordinated work of entire company office team.
  • Helped senior management develop clear policies and procedures for clerical staff and office operations.
  • Supervised front-end associates in fast-paced and demanding environment.
  • Developed intra-office communication processes to improve communication between units.
  • Trained new employees in office practices and procedures.
  • Aided in compliance management and regularly checked documentation, records, and employee work operations.
  • Planned and established office management systems and achieved enhanced organizational performance.

AUTOMOTIVE SALES REPRESENTATIVE

SHEEHY AUTOMOTIVE GROUP, GAITHERSBURG & ANNAPOLIS
ANNAPOLIS, MD
11.2010 - 01.2014
  • [Software] to manage customer data and lead pipeline.
  • Explained warranties, model upgrades, and dealer services to create upsell opportunities.
  • Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers.
  • Promoted manufacturer and dealer incentives to drive revenue.
  • Demonstrated car features and benefits and facilitated test drives to enhance customer experience.
  • Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology.
  • Asked qualifying questions to understand buyer requirements and interest and match to various vehicle options.
  • Liaised between customers and finance department to facilitate price negotiation and financing options.

FINANCE MANAGER / SALES MANAGER

BOB BELL AUTOMOTIVE GROUP
GLEN BURNIE, MD
05.2003 - 06.2008
  • Resolve customer complaints regarding sales and some service issues.
  • Weekly meetings to improve all C.S.I (customer service index) issues and areas.
  • Oversee all salesmen and their activities.
  • Direct and coordinate activities involving all vehicle sales.
  • Create monthly reports.
  • Plan and direct staff, training, and performance evaluations to develop and control sales programs.
  • Confer with potential customers regarding vehicle needs and advise customers on vehicle purchases.
  • Researched market trends and competitor performance to inform strategy.
  • Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and profit margins.
  • Used [Software] to build successful sales pipelines, manage prospects, and run reports.
  • Connected with customers to build trust and leverage consultative sales techniques.
  • Handled performance management and compensation decisions to recognize and motivate employees.

FINANCE MANAGER

FOX (AUTONATION) MITSUBISHI
WOODLAWN, MD
04.2000 - 09.2003
  • Confer with underwriters to resolve any finance application issues.
  • Check loan agreements to ensure that every detail is completed.
  • Attend conference calls monthly to ensure an always improving professional relationship with lenders.
  • Submit credit applications to analyst for verification and recommendation.
  • Implemented comprehensive finance plans to meet overall business objectives for vehicle sales, dealership revenue, and profit margins.
  • Cold called prospective clients to build awareness for company offerings and generate substantial interest.

Education

Some College (No Degree) - Business Administration And Management

TEXAS SOUTHERN UNIVERSITY

Skills

  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Available Nights, Weekends and Holidays
  • POS Software
  • Exceeding Customer Expectations
  • Honda familiarity

Accomplishments

  • Two year member of the 'Circle of Excellence'. The circle of excellence award program is for those who have proven their skills and abilities in professional automotive sales.
  • Council of Sales Leadership member since 2020. Achieved Silver Level through effectively reaching expected goals.

Timeline

CHECK IN AGENT / LEAD CHECK IN AGENT

MLS-BC. GALVESTON TX
08.2024 - Current

KELLEY BLUE BOOK MANAGER

BECK & MASTEN BUICK GMC
07.2023 - 08.2024

AUTOMOTIVE SALES CONSULTANT

OWINGS MILLS HONDA
02.2018 - 12.2021

AUTOMOTIVE SALES REPRESENTATIVE

SHEEHY AUTOMOTIVE GROUP, GAITHERSBURG & ANNAPOLIS
11.2010 - 01.2014

OFFICE MANAGER

ACCESS DENTAL
06.2008 - 08.2016

FINANCE MANAGER / SALES MANAGER

BOB BELL AUTOMOTIVE GROUP
05.2003 - 06.2008

FINANCE MANAGER

FOX (AUTONATION) MITSUBISHI
04.2000 - 09.2003

Some College (No Degree) - Business Administration And Management

TEXAS SOUTHERN UNIVERSITY

Similar Profiles

CREATE PROFILE