Russell Shinn
Vista,CA
Summary
Resourceful individual who thrives in dynamic and challenging environments with an unsurpassed work ethic and exceptional leadership skills. Over 20 years of experience in the fields of hospitality management and customer service gives a breadth of knowledge to draw from. Determined and enthusiastic with extensive outdoor and adventure knowledge and experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Automotive Parts Delivery Driver
Fast Undercar
10.2022 - Current
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Thru-Hiker
Appalachian National Scenic Trail
04.2022 - 09.2022
- Researched, budgeted, and executed successful solo hike of 2194.3 miles over 5 consecutive months.
- Proved my ability to address issues and overcome obstacles as they arose while working on my long term goal.
- Lead by example by adhering to and promoting 7 principles of ethics of "Leave no Trace".
- Grit, solution-focused thinking, creativity, interpersonal communications, and logistics were all essential to survival and well-being on trail.
Automotive Parts Delivery Driver
AEM Pro
05.2021 - 03.2022
- Loaded, transported, and delivered items to customers and businesses in a timely, friendly, and courteous manner.
- Reviewed orders before and after delivery to ensure that orders were complete, charges were correct, and customers were satisfied.
- Took and followed directions from dispatcher, adhered to assigned routes, followed time schedules, used route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
- Provided excellent customer service, answered questions, and professionally handled complaints and concerns from customers.
- Abided by all transportation laws and maintained a safe driving record.
Head of Household
Ex-Pats Living Abroad
12.2019 - 02.2021
- Coordinated an international move from Raleigh, North Carolina to Mazatlan, Sinaloa Mexico over the course of 6 months.
- Negotiated terms of our lease agreement, utilities, and visa applications in a foreign language.
- Managed all day-to-day aspects of running a household including, but no limited to, contract negotiations, shopping, bill payments, doctor and veterinary appointments, and transportation during a global pandemic.
- Developed a diverse mindset and gained whole new perspectives living and assimilation to a different culture that will allow me to bring new and diverse ideas to potential employers.
Licensed Home Inspector
Bob Medlin Home Inspections
06.2017 - 12.2019
- Conducted home inspections using standard forms consistent with knowledge of industry standards and requirements for various applicable codes and building practices.
- Made and submitted reports detailing finding and any actions needed to be taken to resolve issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
Meat Department Manager
BJ's Wholesale Club Inc.
09.2016 - 06.2017
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
Meat and Seafood Department Manager
Lowes Foods
02.2016 - 09.2016
- Oversaw the daily operations of the meat and seafood department, working closely with other senior managers to ensure customer satisfaction, drive sales, and decrease waste.
- Trained team members on proper ways to cut variety of fish and meat to eliminate waste from incorrect cutting.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Executive Chef
Lucky 32 Southern Kitchen
02.2007 - 12.2015
- Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues to $4.2 million in annual sales.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Promoted the restaurant through participation in and sponsorship of community events.
- Obtained fresh ingredients from local farms, including LL Urban Farm, Pee Dee Orchards, and the Inter-Faith Food Shuttle teaching farm to maintain our 10% NC Promise.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Maintained well-organized mise en place to keep work efficient and consistent.
Head Chef
Carolina Ale House
02.2002 - 12.2006
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
Education
Home Inspection License -
The Home Inspection Training Center
Burlington, NC06.2016
Mathematics Teacher Education
Newman University
Wichita, KSHigh School Diploma -
San Marcos High School
San Marcos, CA06.1996
Skills
- Hospitality service expertise
- Food Preparation and Safety
- Recipes and menu planning
- Payroll and scheduling
- Team Leadership
- Problem-solving
- Employee training and development
- Interpersonal Communication
- Bi-Lingual (English and Spanish)
- Organization and Time management
Accomplishments
- Cary Magazine Award for "Best Power Lunch" in 2013
- Cary Magazine Award for "Best Southern Restaurant" in 2015
- "Best Dish" Award at Beer and Bacon Festival in 2014 & 2015
- Open Table Award "Best of Cary, NC" from 2012-2015
- Voted by Open Table users as #6 (out of 407) restaurant in Cary, NC
Certification
- ServSafe Certified
Timeline
Automotive Parts Delivery Driver
Fast Undercar
10.2022 - Current
Thru-Hiker
Appalachian National Scenic Trail
04.2022 - 09.2022
Automotive Parts Delivery Driver
AEM Pro
05.2021 - 03.2022
Head of Household
Ex-Pats Living Abroad
12.2019 - 02.2021
Licensed Home Inspector
Bob Medlin Home Inspections
06.2017 - 12.2019
Meat Department Manager
BJ's Wholesale Club Inc.
09.2016 - 06.2017
Meat and Seafood Department Manager
Lowes Foods
02.2016 - 09.2016
Executive Chef
Lucky 32 Southern Kitchen
02.2007 - 12.2015
Head Chef
Carolina Ale House
02.2002 - 12.2006
Home Inspection License -
The Home Inspection Training Center
Mathematics Teacher Education
Newman University
High School Diploma -
San Marcos High School
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