Russell Socoby
Houlton,ME
Summary
With a robust background in law enforcement and customer service, including notable tenure at Houlton Police Department. Excels in critical thinking and effective communication. Demonstrated success in community policing and fostering public safety, bringing a commitment to continuous improvement and professionalism, ensuring an increase in community trust and safety measures. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.
Overview
9
9
years of professional experience
Work History
Police Patrol Officer
Houlton Police Department
Houlton, ME
05.2023 - Current
- Issued warnings and citations for traffic violations.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Served court documents and completed civil process duties for many cases.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored traffic violations, issuing citations as necessary.
- Conducted searches of individuals, vehicles and premises.
- Handled citation and traffic violation paperwork.
- Responded to emergency calls to provide assistance to citizens in need.
- Provided testimony in court proceedings.
- Thoroughly analyzed criminal information and processed crime scenes.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Police Patrol Officer
Indian Township Police Department
Indian Township, ME
08.2022 - 05.2023
Service Advisor
York's of Houlton
Houlton, ME
04.2022 - 07.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Service Advisor
VIP
Presque Isle, ME
10.2021 - 04.2022
Police Patrol Officer
Houlton Police Department
Houlton, ME
01.2020 - 07.2021
Infantryman
United States Marine Corps
Camp Lejeune, North Carolina
10.2015 - 10.2019
- Performed as fire team leader during situational training exercises and infantry dismounted battle drills.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained teams on emergency situation preparedness in tactical planning, equipment maintenance, and weapon use.
- Utilized advanced tactics to engage and neutralize enemy combatants, in training.
- Established defensive positions to protect against enemy forces, in training.
- Conducted reconnaissance operations to gather intelligence on enemy positions, in training.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Trained several new infantry soldiers on standard operating procedures.
- Analyzed terrain to identify advantageous positions for operations.
- Used modern communication systems to relay orders to squad members.
- Developed and implemented strategies to maximize squad efficiency.
- Coordinated with allied forces to achieve mission objectives.
- Instructed squad members on proper use of weapons and equipment.
- Guided night patrols to search for enemy forces, in training.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness for myself as well as four team marines under me.
Education
High School Diploma -
Greater Houlton Christian Academy
Houlton, ME05.2013
Skills
- Integrity and Honesty
- Community policing
- Crime Prevention
- Stress Tolerance
- Public Safety
- Report Writing
- Critical Thinking
- Reliability
- Active Listening
- Suspicious Activity Monitoring
- Self-Motivation
- Team Collaboration
- Law Enforcement Information Database
- Problem-solving abilities
- Surveillance
- Multitasking
- Adaptability and Flexibility
- Professionalism
- Organizational Skills
- Continuous Improvement
- Decision-Making
- Attention to Detail
- Time management abilities
- Team building
- Effective Communication
- Data Entry
- Computer Skills
Timeline
Police Patrol Officer
Houlton Police Department
05.2023 - Current
Police Patrol Officer
Indian Township Police Department
08.2022 - 05.2023
Service Advisor
York's of Houlton
04.2022 - 07.2022
Service Advisor
VIP
10.2021 - 04.2022
Police Patrol Officer
Houlton Police Department
01.2020 - 07.2021
Infantryman
United States Marine Corps
10.2015 - 10.2019
High School Diploma -
Greater Houlton Christian Academy