Russell Sullivan
Nettleton,MS
Summary
Talented Heavy Truck professional with strong background working on all types of vehicles. Quick to identify mechanical issues and complete repairs. Bringing strong work ethic and record of reliability. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Master Technician
Tri-State Truck Center, Inc
01.2007 - Current
- Replaced damaged, missing, or defective parts with new components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Engine Overhauls and general repair.
- Electrical Diagnostics and repair.
- Emissions Diagnostics and repair.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance trucks.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Performed emissions tests according to standard procedures.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Technician
Truck Center, Inc.
03.2005 - 01.2007
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Shipping Dock Worker
Lane Furniture
05.2003 - 03.2005
- Built safe and balanced loads for deliveries with no shifting or damages.
- Loaded bulk and route delivery trucks with warehouse goods.
- Packed and palletized items for shipment on outbound trailers.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
Customer Service Manager
AutoZone
09.2001 - 05.2003
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mechanic
Nettleton Auto Service Center
05.2000 - 05.2002
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
High School Diploma -
Nettleton High School
Nettleton, MS05.2002
Skills
- Oil Changes
- Repair Quotes
- Heating and Air Conditioning
- Automotive Engineering
- Engine Tuneup and Repairs
- Gasket Replacements
- Scoping Components
- System Retrofitting
- Supply Ordering
- Customer Relationship Management
- Hospitality and Accommodation
- Ignition Wiring
- Rebuild Faulty Parts
- Electrical Systems
- Preventive Maintenance Services
- Calibrating Instruments
- Replacing Parts
- Checking and Refilling Fluids
- Operating Pneumatic Tools
- Road-Worthiness Evaluations
- Customer Relations
- Soldering Skills
- Overseeing Garage Operations
- Purchasing Parts and Inventory
- Diagnostic Abilities
- Operating Air Compressors
- Relaying Complex Information
- Air Conditioning Service
- Expectation Management
- Drivetrain and Axle Installation
- Troubleshooting Skills
- Work Planning and Prioritization
- Inventory Organizing
- Dealership and Factory Standards
- Writing Work Tickets
- Reading Comprehension
- Remote Services
- Bay Management
- Diagnostic Procedures
- Safety Awareness
- Troubleshooting and Diagnostics
- Customer Satisfaction
- Brake Systems Understanding
- Electrical Understanding
- Preparing Work Orders
- Repair Tree Understanding
- Hand and Power Tools
- Warranty Service
- Team Collaboration
- Electrical System Replacement
- Valid Driver's License
- Installing Equipment
- Scheduled Services
- Detecting Refrigerant Leaks
- Engine Rebuilds
- Maintenance Scheduling
- Electrical Circuits Diagrams
- Work Orders and Documentation
- Testing Devices
- Serve Customers
- Managing Parts
- Power Steering Repair
- Quality Assurance
- Electrical Repair Procedures
- Verbal and Written Communication
- Drivability Issues
- Calibrating Systems
- Vehicle Maintenance and Repair
- Maintaining Records
- Time Management
- Optimizing Engine Performance
- Electronic Systems
Certification
- Certified Mack & Volvo Master Tech, Tri-State Truck Center
- Cummins Certified
Timeline
Master Technician
Tri-State Truck Center, Inc
01.2007 - Current
Technician
Truck Center, Inc.
03.2005 - 01.2007
Shipping Dock Worker
Lane Furniture
05.2003 - 03.2005
Customer Service Manager
AutoZone
09.2001 - 05.2003
Mechanic
Nettleton Auto Service Center
05.2000 - 05.2002
High School Diploma -
Nettleton High School
- Certified Mack & Volvo Master Tech, Tri-State Truck Center
- Cummins Certified
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