Russell Sunseri

• Diagnosed vehicle issues using advanced diagnostic tools and techniques.
• Performed routine maintenance on off-road vehicles and heavy machinery.
• Repaired and replaced faulty parts to ensure optimal vehicle performance.
• Collaborated with team members to streamline repair processes and improve efficiency.
• Maintained a clean and organized workspace following safety protocols.
• Assisted customers with service inquiries and provided technical advice on repairs.
• Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
• Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.

• Updated [Type] system with order specifics and customer details, preferences and billing information.
• Scheduled appointments for service and repairs.
• Collected deposits or payments and arranged for billing.
• Organized documents related to vehicle servicing or repairs.
• Participated in training sessions related to automotive service writing techniques.
• Assisted mechanics with diagnosing complex mechanical problems using computerized diagnostic equipment.
• Provided top quality control and eliminated downtime to maximize revenue.
• Supported sales team members to drive growth and development.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Courteously greeted customers and assisted with initiating service requests.
• Discussed options with customers, helping each make optimal choices for individual needs.
• Recorded customer information, vehicle mileage, and details of services performed.
• Strengthened customer retention by offering discount options.
• Reviewed work orders with technicians to ensure accuracy of services provided.
• Tracked job status by entering work orders and change orders into [Software] database.
• Presented accurate estimates to inform customers of service charges and expectations.
• Provided cost estimates for labor and parts based on customer needs.

Performed air bag recall on Vins that air bags were recalled on. Also visted customers homes talked to and left information on the recall.

• Interacted with customers for items requiring repair or calibration and fully explained results.
• Ensured that all tools were properly maintained and stored after use.
• Satisfied customers through completion of calibration services within expected timeframes.
• Created reports detailing the findings from each calibration activity; reported any discrepancies found during the process.
• Performed scheduled calibrations and maintenance on equipment and systems in facility and off-site.
• Repaired minor faults with precision measuring devices such as digital scales, micrometers.
• Understood critical process requirements to develop instrumentation process and calibration tolerances.
• Troubleshot problems associated with instrumentation performance prior to performing calibrations.
• Reviewed, entered and scanned incoming calibration and preventive maintenance data from outside vendors.
• Reviewed customer specifications and requirements to determine appropriate calibration methods and techniques.
• Developed, wrote and implemented failure mode and effects analyses and pinpointed potential failures.
• Trained personnel on proper maintenance and usage of calibrated equipment.
• Traveled to client sites to complete repairs and calibrations.
• Initiated documentation when instrumentation calibrations indicated out of tolerance or failure.
• Provided technical support to internal customers regarding calibration services and equipment operation and maintenance issues.
• Coordinated with vendors for timely delivery of replacement parts or consumables needed for calibration activities.
• Maintained calibration database records accurately reflecting the current condition of all instruments calibrated.
• Managed new instrument documentation setup and calibration database integration.
• Developed procedures for testing instrumentation used in production processes to ensure quality control compliance with applicable regulations.
• Followed established safety protocols when handling delicate or hazardous instruments or materials.
• Verified the accuracy of results using statistical analysis techniques such as linear regression or least squares methodologies.
• Communicated effectively with customers regarding scheduling of services, status updates and follow-up activities.

• Maintained records of all service activities in a log book format.
• Adjusted and repaired systems to meet manufacturers' performance specifications.
• Monitored shop equipment to maintain safe working condition.
• Tested engine, safety and combustion control standards to comply with state vehicle requirements.
• Rebuilt engines using special tools and equipment.
• Performed scheduled maintenance services such as oil changes, lubrications, and tune-ups.
• Cooperated with other technicians from different disciplines to achieve optimal integration.
• Diagnosed and repaired mechanical, electrical, and other automotive systems malfunctions.
• Tested drive trains for proper operation and performance.
• Examined vehicle computer systems for fault codes using diagnostic scanners.
• Inspected vehicles to determine necessary repairs or preventive maintenance needs.
• Inspected vehicles for damage and recorded findings to facilitate repairs.
• Installed new tires onto rims utilizing a tire machine.
• Removed old oil, replace filters and added correct amount of new [Type] oil.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Disassembled engines for cleaning or repair purposes.
• Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
• Filed records with state as part of performing vehicle safety inspections.
• Replaced worn or broken parts including brakes, hoses, belts, and filters.
• Checked air conditioning systems for proper refrigerant levels and system performance.
• Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
• Evaluated vehicle schematics to assess required parts and order accordingly.
• Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
• Used diagnostics and troubleshooting tools to identify failures and equipment issues.
• Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
• Ran tests on engines to diagnose any existing issues or defects.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
• Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Adjusted carburetors to ensure proper fuel flow into the engine cylinders.
• Conducted routine safety inspections on vehicles to identify any potential problems.
• Reviewed work orders and discussed with supervisors.
• Interpreted drawings and schematics to pinpoint sources of mechanical issues.
• Conducted routine servicing on fuel, electrical and cooling systems.
• Aligned wheels using special alignment equipment and wheel-balancing machines.
• Refilled fluid reservoirs in accordance with manufacturer's recommendations.
• Repaired steering columns by replacing faulty parts or internal mechanisms.
• Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
• Maintained garage safety protocols to meet regulatory and company expectations.
• Evaluated, repaired and aligned vehicle suspensions.
• Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
• Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
• Reset timing belts according to manufacturer specifications.
• Repaired and replaced defective engine components such as pistons, valves, bearings, gaskets, fan belts.
• Operated lifts to raise vehicles off the ground during repairs or maintenance checks.
• Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
• Estimated costs of vehicle repair.
• Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
• Maintained certifications and completed training on systems and components.
• Repaired, replaced and adjusted brakes.
• Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
• Conducted test drives before and after repair services.
• Performed maintenance inspections, tune-ups, oil changes and other key services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Adjusted and repaired systems to meet manufacturers' performance specifications.
• Monitored shop equipment to maintain safe working condition.
• Tested engine, safety and combustion control standards to comply with state vehicle requirements.
• Rebuilt engines using special tools and equipment.
• Performed scheduled maintenance services such as oil changes, lubrications, and tune-ups.
• Completed standard inspections to assess wear and damage to vehicles.
• Diagnosed and repaired mechanical, electrical, and other automotive systems malfunctions.
• Tested drive trains for proper operation and performance.
• Examined vehicle computer systems for fault codes using diagnostic scanners.
• Inspected vehicles to determine necessary repairs or preventive maintenance needs.
• Removed old oil, replace filters and added correct amount of new [Type] oil.
• Installed new tires onto rims utilizing a tire machine.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Inspected vehicles for damage and recorded findings to facilitate repairs.
• Disassembled engines for cleaning or repair purposes.
• Filed records with state as part of performing vehicle safety inspections.
• Replaced worn or broken parts including brakes, hoses, belts, and filters.
• Evaluated vehicle schematics to assess required parts and order accordingly.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.

• Updated [Type] system with order specifics and customer details, preferences and billing information.
• Scheduled appointments for service and repairs.
• Collected deposits or payments and arranged for billing.
• Organized documents related to vehicle servicing or repairs.
• Participated in training sessions related to automotive service writing techniques.
• Assisted mechanics with diagnosing complex mechanical problems using computerized diagnostic equipment.
• Provided top quality control and eliminated downtime to maximize revenue.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Discussed options with customers, helping each make optimal choices for individual needs.
• Recorded customer information, vehicle mileage, and details of services performed.
• Strengthened customer retention by offering discount options.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Provided cost estimates for labor and parts based on customer needs.
• Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
• Scheduled and coordinated work for more than [Number] customers each day in fast-paced [Type] setting.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Oversaw warranty counseling process to manage expense controls.
• Worked with sales personnel to price and schedule repair needs on new and used vehicles.
• Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
• Researched vehicle maintenance history to determine maintenance needs.

• Implemented successful business strategies to increase revenue and target new markets.
• Formed and sustained strategic relationships with clients.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Established customer service standards and monitored staff compliance.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Prepared staff work schedules and assigned team members to specific duties.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Developed relationships with suppliers to negotiate better prices.
• Performed regular price checks to ensure competitive pricing.
• Created weekly work schedules for store personnel.
• Delegated work to staff, setting priorities and goals.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored employee performance and identified performance gaps for corrective action.
• Updated and maintained store signage and displays.
• Structured HR consulting services to support clients during organizational developments and changes.
• Managed daily banking activities such as deposits and withdrawals.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Updated POS system with new products and promotional offers.
• Trained and mentored associates to teach daily tasks and procedures.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Recruited, trained and supervised new employees.