Russell Swansen
Chicago,IL
Summary
In Summary, I worked for over 20 years for the same company, working my way up from the bottom to eventually becoming the General Manager of a multi million dollar company in the automotive field. After that I had the ability to step back and lease my own location to operate with my son for 14 years. In May of 2023 my lease was not renewed, and am now looking to put my years of experience to work for a solid employer.
Overview
36
36
years of professional experience
Work History
Owner Operator
Oil Delux
Justice, IL
08.2009 - 05.2023
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Became the Neighborhood place to go for oil changes and small repairs
Director Of Operations
Jiffy Lube
Chicago, IL
05.1999 - 08.2009
- My Oil Express and Jiffy Lube Experience was for the same Ownership Group
- Directed the operations and logistics of a multi-million dollar business. 36 Locations
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
District Mananger
Oil Express
Chicago, IL
06.1993 - 04.1999
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees. 7 Locations
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Manager
Oil Express
Chicago, IL
05.1989 - 03.1992
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Asst Lube Manager
Oil Express
Chicago, IL
05.1988 - 05.1989
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Lube Technician
Oil Express
Chicago, IL
08.1987 - 05.1988
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
- Assisted in ordering parts from suppliers when required.
- Maintained records of all work performed according to company guidelines.
Education
GED -
Steinmetz H S
Chicago06-1987
Skills
- Budget Development
- Financial Planning
- Operational Reporting
- Operations Oversight
- Personnel Management
- Operations Management
- Finance Management
- Human Resources Oversight
- Payroll Processing
Timeline
Owner Operator
Oil Delux
08.2009 - 05.2023
Director Of Operations
Jiffy Lube
05.1999 - 08.2009
District Mananger
Oil Express
06.1993 - 04.1999
Manager
Oil Express
05.1989 - 03.1992
Asst Lube Manager
Oil Express
05.1988 - 05.1989
Lube Technician
Oil Express
08.1987 - 05.1988
GED -
Steinmetz H S