Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Russell Thomas

Cincinnati

Summary

Dynamic professional with a strong work ethic and integrity. Proven track record in customer service excellence and complex problem-solving, ensuring high customer satisfaction. Skilled in operating cash registers with precision and building lasting customer relationships, contributing to repeat business and positive feedback. Always seeking the best results for the customer.

Overview

4
4
years of professional experience

Work History

Cashier

Chicken Salad Chick
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from Customers.

Delivery Driver

Big Bouncy Things LLC.
06.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes. Set up bouncy houses/ waterslides in efficient and timely fashion
  • Stayed on top of all safety protocols. Informed customer to the best of my ability about how to safety operate the product.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Construction Worker

Wright Way Construction Development & Logistics
11.2023 - 08.2024
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Built the tendency to double check all work.

Car Detailer

R&R Preferred Car Rentals
05.2022 - 08.2022
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Maintained clean, tidy and safe work environment.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Set the foundation of my work experience. Learned more about time management and built customer service skills.

Education

Associate Of Pre-Engineering - Engineering

University of Cincinnati
Cincinnati, OH

High School Diploma -

Walnut Hills High School
Cincinnati, OH
05.2024

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Customer relations
  • Written and verbal communication
  • Complex Problem-solving

Accomplishments

At Walnut Hills, I was apart of the “Black Culture Club” at Walnut Hills. We continued to share our thoughts on modern injustice and uplift those who experienced prejudice and succeeded through the circumstances. We often volunteered are elementary schools, building a connection and love for learning to the younger demographic. I built leadership skills, and the ability to handle adversity at the highest level. In high school, I represented the Walnut Hills track and field program, as well as the Rugby Program. I have been on many national stages in Track and Rugby. I have earned the ability to continue my athletic, as well as Academic career at the University of Cincinnati.

Timeline

Cashier

Chicken Salad Chick
09.2024 - Current

Construction Worker

Wright Way Construction Development & Logistics
11.2023 - 08.2024

Car Detailer

R&R Preferred Car Rentals
05.2022 - 08.2022

Delivery Driver

Big Bouncy Things LLC.
06.2021 - Current

Associate Of Pre-Engineering - Engineering

University of Cincinnati

High School Diploma -

Walnut Hills High School

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Russell Thomas