Russell Van Dewark
Steamboat Springs,CO
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
Gravity Haus
01.2024 - Current
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Coordinated with housekeeping staff to ensure timely room availability for guests, resulting in higher occupancy rates.
Bar Manager
Primrose
04.2021 - 06.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Portfolio Manager
Momentum Beverage
01.2022 - 12.2022
- Facilitated portfolio performance review and implemented new strategies.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
Lead Bartender
Tahk Omakase
07.2021 - 02.2022
- Providing excellent customer service, taking inventory, curating weekly craft cocktail specials, quality control for proprietary bitters & syrups, creating a set cocktail menu, and maintaining appropriate bar stock
Bartender
Carl's Tavern
01.2018 - 03.2020
- High volume bartending, knowledge & service of over 500 SKUs of whiskeys, cultivating service quality above industry standards, and training all new employees
Lead Bartender
Truflle Pig Restaurant
01.2018 - 03.2020
- Taking inventory & auditing sales reports, regulating quality & pars for in-house ingredients, ensuring cleanliness behind the bar, creating holiday specials, and serving with fine dining level hospitality
Education
Culinary Program -
Colorado Mountain College
Colorado, CO12.2018
Associates in Hospitality Management -
Chico State University
Chico, CA05.2016
Skills
- Proficiency in spirits: ingredients, origin, flavor profiles, & production
- Knowledge of inventory & auditing procedures
- Experience curating set drink menus designed to deplete still inventory
- Thorough understanding of bar and restaurant operations relating to finances
- Sales team training
- Relationship Building
- Staff Management
- Goals and performance
Certification
TIPS Colorado, Certified, 2018 - Current
Philanthropicwork
Mixmat, 2014, 2016, Traveled to underdeveloped communities in Mexico to provide shelter and build housing for those in need
Events
- Steamboat Food & Wine Festival, Co Speaker, 2019, Presented information on the differences of whiskeys and the ABCs of Bourbon to an audience of over 400 people
- Mahonista, Finalist, 2019, Nationwide cocktail curation competition. Awarded finalist position out of 10,000+ contestants
- Bartender for various weddings, charity functions, & private events, 2016 - 2022
Timeline
Front Desk Specialist
Gravity Haus
01.2024 - Current
Portfolio Manager
Momentum Beverage
01.2022 - 12.2022
Lead Bartender
Tahk Omakase
07.2021 - 02.2022
Bar Manager
Primrose
04.2021 - 06.2023
Bartender
Carl's Tavern
01.2018 - 03.2020
Lead Bartender
Truflle Pig Restaurant
01.2018 - 03.2020
Culinary Program -
Colorado Mountain College
Associates in Hospitality Management -
Chico State University
TIPS Colorado, Certified, 2018 - Current
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