Russell Van Wyck
Steuben
Summary
Dynamic professional excelling in analytical problem-solving and team collaboration. Recognized for enhancing customer satisfaction and maintaining a safe work environment. Skilled in effective communication and detail-oriented project execution, consistently achieving high-quality results under pressure.
Reliable and upbeat plus successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Successfully managed client accounts and resolved complex issues, ensuring high levels of customer satisfaction.
Overview
33
33
years of professional experience
Work History
Construction Worker
Woodson Construction
10.2023 - 06.2025
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
Manager/Automotive Technician
Old Northeast Garage
09.2001 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Manager/Front Desk/Salesperson/Personal Trainer
Golds Gym
01.1992 - 12.2000
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked to build relationships with customers and built potential for additional sales.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Offered nutritional guidance to complement fitness programs, contributing to improved client health outcomes.
Education
Criminal Justice/Public Safety Administration
St. Petersburg College
Clearwater, FL12-2021
Skills
- Analytical problem-solving
- Strong attention to detail
- Team collaboration
- Effective time management
- Multitasking and organization
- Punctual and dependable
- Customer relationship management
- Computer skills
- Positive attitude
- Focused listening
- Clear and concise communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Construction Worker
Woodson Construction
10.2023 - 06.2025
Manager/Automotive Technician
Old Northeast Garage
09.2001 - 11.2022
Manager/Front Desk/Salesperson/Personal Trainer
Golds Gym
01.1992 - 12.2000
Criminal Justice/Public Safety Administration
St. Petersburg College
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