Summary
Overview
Work History
Education
Skills
Timeline
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Russell Washabaugh

Charlotte,NC

Summary

Accomplished Product Specialist with 9 years of experience in customer support and technical assistance across various industries. Proven expertise in guiding clients through product customization and resolving complex issues, enhancing customer satisfaction. Demonstrated leadership by establishing a new role within the organization and contributing to knowledge management initiatives. Skilled in collaboration and communication, with a strong background in sales and technical support.

Overview

11
11
years of professional experience

Work History

Product Specialist/Sales

Nychbrands
05.2021 - Current
  • Provided feedback to design team regarding discrepancies in installation guides
  • Facilitated the founding new position as Product Specialist due to extensive knowledge of our product
  • Wrote knowledge articles on customizing product
  • Tracked the arrival and arranged builds with team to become familiar with new product.
  • Supplied guidance to recent customers in building their product
  • Assisted customers in quoting, buying and receiving their product

Sr. Assistant Store Tech Support

CVS Retail Store Support Center
10.2016 - 06.2020
  • Partnered with Insurance Companies to resolve coverage discrepancies and errors.
  • Collaborated with cross-functional teams to identify and resolve complex technical issues
  • Provided technical assistance to customers via phone, email, and chat, troubleshooting hardware and software issues
  • Assisted in editing and updating knowledge base articles, FAQs, and troubleshooting guides for self-service customer support resources

Teacher/Tutor

Huntington Learning Center
12.2015 - 10.2016
  • Provided homework and project research assistance in various subjects
  • Subject tutoring for Middle and High school students in English
  • Assisted tutoring other subjects when needed
  • Tutored students in SAT/ACT preparation with all tutored students achieving high scores

Billing Specialist

Intellitec Solutions, LLC
08.2014 - 01.2015
  • Created and edited Accounts Receivable invoices
  • Assisted Managers with determining billable activities
  • Provided management with a weekly employee utilization report
  • Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures

Education

Bachelor of Arts - Professional Writing

University of Delaware
Newark, DE
05-2015

Skills

  • Customer engagement
  • Product training
  • Product launches
  • Communication Skills
  • Microsoft Windows
  • Word, Excel, Powerpoint
  • Compliance with Standards
  • Documentation skills
  • Paperless environments
  • Critical thinking
  • Data analysis

Timeline

Product Specialist/Sales

Nychbrands
05.2021 - Current

Sr. Assistant Store Tech Support

CVS Retail Store Support Center
10.2016 - 06.2020

Teacher/Tutor

Huntington Learning Center
12.2015 - 10.2016

Billing Specialist

Intellitec Solutions, LLC
08.2014 - 01.2015

Bachelor of Arts - Professional Writing

University of Delaware

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