Summary
Overview
Work History
Education
Skills
Certification
Timeline
HONORS & AWARDS
SALARY REQUIREMENTS
Generic

Russell Watkins

Reisterstown

Summary

Dynamic logistics professional recognized for maintaining high standards and achieving exceptional results. Proven track record in optimizing supply chain operations with significant enhancements in efficiency through strategic initiatives. Expertise in inventory management and vendor relations, complemented by strong team collaboration and adaptability, drives successful outcomes in fast-paced environments. Committed to leveraging skills to contribute to organizational success and streamline operations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Logistics Manager

Baltimore City Community College
08.2021 - Current
  • Duties include the management of a team of up to 6 employees in the Central Receiving Department and Mailroom/Duplication Center. Training and daily oversight of incoming parcels to ensure proper receipt and further delivery to faculty and staff on campus. Maintain records of all packing slips or other such delivery documents for auditing purposes for the review as needed by the State of Maryland.
  • Implement and maintain policies and procedures for campus wide inventory for all assets for the State of Maryland. Data entry of new assets as purchased by the College using Purchase Order documentation to ensure accurate data for each asset is properly recorded and added to the inventory and submission of required documentation to the Department of General Services for all assets to be disposed of or otherwise moved to surplus as they are cycled out of use.
  • Oversaw supply chain operations, ensuring timely delivery of resources across departments.
  • Developed logistics strategies to optimize transportation and distribution processes.
  • Managed inventory control systems, reducing waste and improving resource allocation efficiency.
  • Trained and mentored staff on best practices in logistics management and compliance standards.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
  • Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.

Fire Service Manager

Cintas Corporation
06.2018 - 08.2021
  • Duties include the management of a team of 6-12 Core frontline Partners. In-depth knowledge of Falcon operating system for daily operational efficiency, dashboard management, route, commissions, scanning and inventory reports.
  • D52’s PAR Champion, daily Reconciliation and Unprocessed reports reviewer tasked with researching data trends for possible adjustments to ensure the location’s On-time efficiency for SSR/FST across all departments.
  • Recently assigned the duties of Fleet Management. Tasked with the responsibilities for the tracking and recordkeeping of all location Partner vehicle’s maintenance records, DVIR, DOT, PMO/PMI, mileage etc. to ensure policy compliance.
  • Business Services – Fire Protection
  • Oversaw service operations, ensuring adherence to company standards and customer satisfaction.
  • Led team training initiatives, enhancing employee performance and operational efficiency.
  • Developed and implemented process improvements, reducing service response times significantly.
  • Managed client relationships, resolving issues promptly to maintain high retention rates.
  • Analyzed service metrics to identify trends, driving strategic decisions for operational enhancements.
  • Coordinated cross-functional teams to streamline service delivery processes and improve workflow efficiency.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development.
  • Implemented safety protocols within service operations, promoting a secure working environment for staff and clients.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Fire Service Sales Technician

Cintas Corporation
07.2014 - 06.2018
  • Duties include the inspection and servicing of portable fire extinguishers, fire suppression systems and emergency lights. In-depth knowledge of varying types of fire extinguishers/fire suppression systems, emergency lights and their proper applications. Use of company provided vehicle to perform any and all such duties. Certified in the Smith Driving System. ICC certified in fire extinguisher inspection and service. Detailed record keeping and use of handheld inventory computers. Entry level experience with Falcon office system. Conduct training lessons on ICC certification and various topics to other SSR’s.
  • Captains Club member.
  • Two-time Winner’s Circle Award recipient.
  • Business Services – Fire Protection
  • Diagnosed customer equipment issues to provide effective repair solutions.
  • Collaborated with sales team to identify customer needs and recommend appropriate products.
  • Delivered technical support during product demonstrations, enhancing customer understanding and satisfaction.
  • Trained junior technicians on equipment maintenance procedures and troubleshooting techniques.
  • Developed service strategies to improve response times for equipment repairs and maintenance requests.
  • Streamlined inventory management processes, ensuring timely availability of parts for repairs and servicing.
  • Implemented quality control measures to enhance service delivery and reduce operational downtime.
  • Increased sales revenue by providing exceptional product knowledge and technical support to customers.
  • Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
  • Streamlined sales processes for increased efficiency, resulting in higher close rates.
  • Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
  • Provided valuable input during product development stages, contributing to successful launches and increased market share.
  • Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
  • Continuously refined personal sales techniques through regular feedback and coaching sessions with management.
  • Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
  • Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
  • Coordinated closely with internal teams such as finance and logistics departments to ensure smooth order processing for all clients'' transactions.
  • Delivered comprehensive training sessions to new hires, improving their competency in selling products effectively.
  • Stayed updated on industry trends and competitor offerings, positioning our products as superior alternatives in the marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.

Merchandising and Customer Assistant (MCA) (Part-Time)

Sears Inc
03.2014 - 07.2014
  • Duties include: organizing, inventory control and layout planning of soft lines merchandise, in a retail store setting. Assisting customers with merchandise selection and purchasing. Assisting cashiers with customer check out. I have experience in the use of cash registers and handheld inventory devices, as well as using Planograms to set up floor displays.
  • Business Services – Retail

Facilities Services Specialist

W.R. Grace & Co.
07.2007 - 07.2014
  • Pick up, sorting and delivery of mail and packages to designated recipients. Data entry and use of Arrival/Smart Track software, FedEx, UPS and USPS applications. Security guard detail with knowledge of Honeywell alarm systems software and useage. Use of car, van and straight truck for delivery of mail and packages. Hazmat certified in DOT & IATA regulations. Forklift certified.
  • Business Services - Transportation

Service Manager

Aerus Electrolux LLC
03.2007 - 07.2007
  • Repair and refurbishing of vacuum machines per customer request. Sales of vacuum units in a retail atmosphere. Customer service, data entry, inventory control and phone reception.
  • Business Services - Retail

Account Associate

SIZEWise Rentals LLC
10.2006 - 02.2007
  • Delivery of bariatric hospital beds, lifts and other equipment for hospitals, nursing home or home care applications. Operation of 15 ft box truck requiring DOT certification.
  • Business Services - Medical Equipment Supply

Shipping LTL/Receiving Associate

Accu-Tech Corp
09.2003 - 09.2006
  • Pulling customer orders, Palletization of those orders. Loading of tractor trailers for shipment. Inventory control. Customer return processing. Shipping and receiving of materials. Unloading of freight, data entry and stock put up.
  • Business Services - Warehousing

Machine Operator

C-Care LLC
04.2003 - 08.2003
  • Operation of bottling and canning machines. Product packaging and palletization for shipment. Detailed record keeping of production amounts.
  • Business Services - Manufacturing

Forklift Operator/Supervisor

International Paper, Nevamar DPD
09.1994 - 04.2003
  • Processing orders of roll stock to other laminate manufacturers. Delivery of paper roll stock to machinery for processing, and redelivery of roll stock back into proper locations. Inventory control as well as shipping and receiving duties, such as the loading and unloading of trailers and railcars and documentation of said transactions. I am certified in fork truck and transveyor operations. I also have an indepth knowledge of chemical makeups and applications. CPR and fire safety trained (as part of company Fire Brigade requirements).
  • Business Services - Manufacturing

Education

Certification - Transportation, Logistics and Cargo Security

Anne Arundel Community College
Arnold, Maryland
05.2010

High School Diploma -

North County High School
Ferndale, MD
05.1994

Skills

  • Shipping and receiving
  • Warehouse management
  • Distribution management
  • Supply chain management
  • Operational management
  • Team management
  • Shipping and receiving operations
  • Logistics management
  • Work delegation
  • Shipping documentation
  • Documentation
  • Mentoring and training

Certification

  • ICC Certified
  • HAZMAT Certification
  • Train the Trainer for Lift Truck Operator Training

Timeline

Logistics Manager

Baltimore City Community College
08.2021 - Current

Fire Service Manager

Cintas Corporation
06.2018 - 08.2021

Fire Service Sales Technician

Cintas Corporation
07.2014 - 06.2018

Merchandising and Customer Assistant (MCA) (Part-Time)

Sears Inc
03.2014 - 07.2014

Facilities Services Specialist

W.R. Grace & Co.
07.2007 - 07.2014

Service Manager

Aerus Electrolux LLC
03.2007 - 07.2007

Account Associate

SIZEWise Rentals LLC
10.2006 - 02.2007

Shipping LTL/Receiving Associate

Accu-Tech Corp
09.2003 - 09.2006

Machine Operator

C-Care LLC
04.2003 - 08.2003

Forklift Operator/Supervisor

International Paper, Nevamar DPD
09.1994 - 04.2003

Certification - Transportation, Logistics and Cargo Security

Anne Arundel Community College

High School Diploma -

North County High School

HONORS & AWARDS

Grace Premier Award for Integrity, Grace Premier Award for Team Work, Grace Premier Award for Innovation

SALARY REQUIREMENTS

$80,000 / year - Negotiable

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