Russell White
Waukee,IA
Summary
Experienced Business Administration and Sustainability professional offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate I - FEP
Wellmark Blue Cross Blue Shield
03.2022 - Current
- Asked customers questions to determine, verify, and solve common problems.
- Suggested operational improvements to enhance quality, improve production times, and reduce costs.
- Review and process health insurance claims in accordance with established policies, procedures, and contractual obligations.
- Work with both members and providers in preparation and execution of necessary documentation pertaining to health benefits and medical information.
- Execute proper coordination of benefits with federal agencies and other private insurance companies.
Event Specialist
Bash Catering And Events
10.2018 - Current
- Execute all aspects of events, including conferences, seminars, trade shows, and corporate meetings.
- Interfaced with clients to understand event objectives.
- Coordinate with internal teams and external stakeholders to ensure all event logistics are in place.
- Serve as point of contact for event participants, sponsors, and speakers, addressing inquiries and providing necessary information.
- Oversee event setup and teardown activities, ensuring that all equipment, decorations, and materials are appropriately installed and removed.
- Uphold high standards of customer service and ensure positive experience for all event attendees.
Contract Administrator
De Lage Landen (DDL)
06.2020 - 02.2022
- Adhered to legal and contractual requirements for compliant contract processes.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Proper security registration is in place to ensure that all transactions are properly executed at theclient level.
- Coordinated with internal counsel, clients, and vendors in negotiation and preparation of documentation.
- Responsible for the booking process and funding of each invoice within each transaction.
Loan Servicing Specialist
Wells Fargo
09.2019 - 06.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied incoming trustee and debtor payments to bankruptcy loans, which includes identifying and verifying the correct elements within the loan to apply funds.
- Sorted and organized backup files regarding trustee and debtor payments.
- Pulled and worked on various reports pertaining to difference elements of our customers bankruptcy accounts.
- Performed maintenance on customers loans, such as applying payments, correcting payments, and reversing payments if necessary.
AmeriCorps VISTA
Iowa Mentoring Partnership
06.2018 - 08.2019
- Provided technical assistance to mentoring programs that helped to develop their capacity and organization to better follow best practices in youth mentoring.
- Created and implemented digital communication strategy better engaging programs and community.
- Developed strategy for data collection and management, while improving data visualization and analytics methods to better communicate benchmarks and data from mentoring programs.
- Developed tools and templates for mentoring programs to utilize in developing and improving their programs policies, procedures, operations, and communications.
- Engaged state legislators on legislation effecting youth mentoring and volunteerism.
- Facilitated running and planning trainings, conferences, and events for mentoring programs.
- Edited and wrote mentoring stories, press releases, and outreach e-mails for mentoring campaigns.
Intern
Die Europäische Akadamie Mecklenburg
06.2017 - 08.2017
- Organized public seminars/lectures pertaining to European politics, history and society
- Edited and created advertising and marketing material to develop an identifiable and consistent brand for the company
- Staffed the front desk and was responsible in answering guest inquiries, arranging room assignments, scheduling reservations, and handling money transactions
- Participated and represented company in community events and celebrations, while networking with other businesses and community leaders
- Effectively communicated with guests, colleagues, and community leaders in the German language.
- Sorted and organized files, spreadsheets, and reports.
Education
MBA - Global Business Administration
Tufts University
Medford, MA08.2023
Bachelor of Arts - Politics
Drake University
Des Moines, IA05.2018
Bachelor of Arts - International Relations
Drake University
Des Moines, IA05.2018
Skills
- Microsoft Office Proficiency
- Tableau Proficiency
- Sustainability Dynamics
- Project Coordination
- Community Outreach
- Communication Coordination
- Program Development
- Event Coordination
- Data Visualization
- Data Analytics
- Data Management
- Customer Service
- Website Development
- Cross-Cultural Communication
- Regulatory Compliance
- Customer Relationship Management
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Customer Experience Associate I - FEP
Wellmark Blue Cross Blue Shield
03.2022 - Current
Contract Administrator
De Lage Landen (DDL)
06.2020 - 02.2022
Loan Servicing Specialist
Wells Fargo
09.2019 - 06.2020
Event Specialist
Bash Catering And Events
10.2018 - Current
AmeriCorps VISTA
Iowa Mentoring Partnership
06.2018 - 08.2019
Intern
Die Europäische Akadamie Mecklenburg
06.2017 - 08.2017
MBA - Global Business Administration
Tufts University
Bachelor of Arts - Politics
Drake University
Bachelor of Arts - International Relations
Drake University
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