Russell Workman
sheridan,Oregon
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
45
45
years of professional experience
Work History
Cabinet Face Frame Maker
Forest River RV
Sheridan, OR
02.2019 - Current
- Operated hand and power tools for precise measurements and accurate cuts, contributing to high-quality framework construction.
- Analyzed blueprints and drawings to determine structural dimensions of framework.
- Collaborated with team members to ensure seamless production flow and meet project deadlines.
- Maintained clean, organized workplace to enhance safety and streamline workflow.
Karaoke Host
Shooter's Cafe and Saloon
Salem, Oregon
02.2018 - 10.2018
- Engaged guests by promoting karaoke events and fostering enthusiastic participation.
- Created a welcoming atmosphere through friendly interactions and crowd management.
- Cultivated a positive atmosphere during events, motivating and supporting all singers.
- Facilitated song selection process, assisting patrons with requests and preferences.
- Managed sound equipment and ensured optimal audio quality during performances. Initially hosted Karaoke 1995-1997 as Original host at this venue when they established this venue as a top venue for Karaoke when it got a foothold in this region in the 1990s
City Carrier
USPS
West Jordan, Utah
01.2016 - 10.2017
- Picked up and delivered mail to businesses and residences on schedule, ensuring reliability despite adverse conditions.
- Managed route to ensure timely delivery of all mail, adapting to challenges like poor weather and road conditions.
- Provided friendly and engaging service to customers, addressing mail-related concerns and enhancing customer experience.
Customer Assurance Supervisor
Qwest Communications/Centurylink
Midvale, Utah
08.2001 - 04.2014
- Supervised daily operations of customer service teams to ensure efficient workflow.
- Monitored service quality, ensuring high standards of customer satisfaction.
- Resolved customer complaints, delivering effective solutions and support to enhance customer experience.
- Trained and mentored staff on best practices and company policies.
- Conducted performance evaluations, identifying staff competencies and skills for development.
- Trained new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Lead Bartender
Emperor's Palace
Salem, Oregon
08.1998 - 01.2001
- Delivered exceptional customer service by warmly greeting and efficiently serving guests.
- Prepared mixed drinks according to standard recipes.
- Monitored patron alcohol consumption to promote responsible drinking and ensure a safe environment.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Checked customer IDs to verify legal drinking age.
- Executed cashier duties, accepting payments and providing accurate change to enhance customer experience.
SSGT Security Police Supervisor/Controller
USAF
McChord, AFB, WA
11.1980 - 09.1986
- Responded to emergency situations involving public safety or security issues.
- Managed incident reports and documented investigations to ensure thorough follow-up and accountability.
- Coordinated shift assignments and monitored performance of subordinate officers.
- Advised team members on managing challenging scenarios encountered during patrols.
- Conducted performance evaluations and provided constructive feedback to team members.
- Facilitated communication across divisions to enhance collaboration and operational efficiency.
Skills
- Blueprint analysis
- Framework construction
- Precision measurement
- Hand and power tool operation
Timeline
Cabinet Face Frame Maker
Forest River RV
02.2019 - Current
Karaoke Host
Shooter's Cafe and Saloon
02.2018 - 10.2018
City Carrier
USPS
01.2016 - 10.2017
Customer Assurance Supervisor
Qwest Communications/Centurylink
08.2001 - 04.2014
Lead Bartender
Emperor's Palace
08.1998 - 01.2001
SSGT Security Police Supervisor/Controller
USAF
11.1980 - 09.1986