Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient Account Representative offering 25 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
32
32
years of professional experience
1
1
Certificate
Work History
Notary Public, Qgenda Scheduling Administrator
PeaceHealth Cardiovascular Services
Responsible for creating schedule or 29 Cardiologists and 5 Vascular surgeons role was to ensure that Cardiovascular department was fully staffed, created on-call schedule assignments, operating room assignments tracking vacation and sick time making reassignments for sick providers
Maintaining providers credentialing
Creating reports to track providers stats and assignments
Verifying Qgenda daily to ensure all assignments where correct and making changes when necessary
Create and run reports daily, weekly monthly and quarterly and yearly to track provider statistics
I also built the providers templates in EPIC
This position required me to be on call to find coverage due to illness or emergencies.
Patient Account Representative Call Center
PeaceHealth
08.2021
Answering inbound calls from patients and providers
Scheduling appointments for new and existing patients
Screening calls for triage team and escalating issues to appropriate care team or provider
worked in escalation queue handled patient concerns and complaints
Responsible for providing daily reporting to ensure compliance
Built scheduling templates for clinic providers
Worked with new providers to build there onboarding schedules and templates.
Volunteer
Whatcom County Health Department CCI, Whatcom
01.2020 - 08.2021
County Health Department on the case and contact investigation team
I also volunteer as a medical scribe for the community vaccine clinic
My duties include but not limited to conducting interviews with individuals that have tested positive for COVID-19 or been in close contact with an individual that has recently tested positive for COVID-19
Once the interview is completed all the data gathered during the interview is input into the department of health database
This position requires handling sensitive information and attention to detail along with making sure everything is entered accurately
I also work in the community vaccine clinic as a medical scribe I am responsible for making sure all individuals that receive a vaccine have their vaccine information entered in the department of health vaccine database.
VoiceStream – T-Mobile, T-Mobile
01.1994 - 01.2020
worked in serval capacities during tenure at VoiceStream and
worked as call center trainer, training new employees and providing continuing education to employees and management
was part of software development testing and implementation team
handled all executive office complaints and managed high profile and VIP and government officials accounts traveling on call manager
worked on merger from VoiceStream to T-Mobile.
office manager and executive assistant
EZ Investments
01.1990 - 01.1994
To the President and CEO
My duties included managing multiple high-end properties and ongoing real estate development projects
I handled the schedule and all travel and security arrangements for the CEO.
Education
Some College (No Degree) - Business Administration
Arizona State University
Tempe, AZ
Microsoft Office Training - undefined
Casa Grande Union High School
1985
Skills
PROFILE
I have multiple years of medical experience working in both hospitals and specialty clinics have worked in call center management as well have extensive EPIC training and skills work well with others and independently
Qgenda Scheduling Administrator
Microsoft office 365
EPIC care Connect & Reporting Module
Identification Requirements
Advanced Excel Spreadsheet Functions
Preventive Maintenance
Outbound Calls
Call center environment
High-volume call centers
Call center operations
Outbound Patient Calls
Call center transactions
Call center customer service
Patient account reviews
Certification
Studying to become EPIC Certified.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Account Representative Call Center
PeaceHealth
08.2021
Volunteer
Whatcom County Health Department CCI, Whatcom
01.2020 - 08.2021
VoiceStream – T-Mobile, T-Mobile
01.1994 - 01.2020
office manager and executive assistant
EZ Investments
01.1990 - 01.1994
Notary Public, Qgenda Scheduling Administrator
PeaceHealth Cardiovascular Services
Some College (No Degree) - Business Administration
Cardio Technician Level III at Cardiovascular Diagnostic Services, Saint Agnes Medical CenterCardio Technician Level III at Cardiovascular Diagnostic Services, Saint Agnes Medical Center