Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Russell Miller

Lynden ,WA

Summary

Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient Account Representative offering 25 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.

Overview

32
32
years of professional experience
1
1
Certificate

Work History

Notary Public, Qgenda Scheduling Administrator

PeaceHealth Cardiovascular Services
  • Responsible for creating schedule or 29 Cardiologists and 5 Vascular surgeons role was to ensure that Cardiovascular department was fully staffed, created on-call schedule assignments, operating room assignments tracking vacation and sick time making reassignments for sick providers
  • Maintaining providers credentialing
  • Creating reports to track providers stats and assignments
  • Verifying Qgenda daily to ensure all assignments where correct and making changes when necessary
  • Create and run reports daily, weekly monthly and quarterly and yearly to track provider statistics
  • I also built the providers templates in EPIC
  • This position required me to be on call to find coverage due to illness or emergencies.

Patient Account Representative Call Center

PeaceHealth
08.2021
  • Answering inbound calls from patients and providers
  • Scheduling appointments for new and existing patients
  • Screening calls for triage team and escalating issues to appropriate care team or provider
  • worked in escalation queue handled patient concerns and complaints
  • Responsible for providing daily reporting to ensure compliance
  • Built scheduling templates for clinic providers
  • Worked with new providers to build there onboarding schedules and templates.

Volunteer

Whatcom County Health Department CCI, Whatcom
01.2020 - 08.2021
  • County Health Department on the case and contact investigation team
  • I also volunteer as a medical scribe for the community vaccine clinic
  • My duties include but not limited to conducting interviews with individuals that have tested positive for COVID-19 or been in close contact with an individual that has recently tested positive for COVID-19
  • Once the interview is completed all the data gathered during the interview is input into the department of health database
  • This position requires handling sensitive information and attention to detail along with making sure everything is entered accurately
  • I also work in the community vaccine clinic as a medical scribe I am responsible for making sure all individuals that receive a vaccine have their vaccine information entered in the department of health vaccine database.

VoiceStream – T-Mobile, T-Mobile
01.1994 - 01.2020
  • worked in serval capacities during tenure at VoiceStream and
  • worked as call center trainer, training new employees and providing continuing education to employees and management
  • was part of software development testing and implementation team
  • handled all executive office complaints and managed high profile and VIP and government officials accounts traveling on call manager
  • worked on merger from VoiceStream to T-Mobile.

office manager and executive assistant

EZ Investments
01.1990 - 01.1994
  • To the President and CEO
  • My duties included managing multiple high-end properties and ongoing real estate development projects
  • I handled the schedule and all travel and security arrangements for the CEO.

Education

Some College (No Degree) - Business Administration

Arizona State University
Tempe, AZ

Microsoft Office Training - undefined

Casa Grande Union High School
1985

Skills

  • PROFILE
  • I have multiple years of medical experience working in both hospitals and specialty clinics have worked in call center management as well have extensive EPIC training and skills work well with others and independently
  • Qgenda Scheduling Administrator
  • Microsoft office 365
  • EPIC care Connect & Reporting Module
  • Identification Requirements
  • Advanced Excel Spreadsheet Functions
  • Preventive Maintenance
  • Outbound Calls
  • Call center environment
  • High-volume call centers
  • Call center operations
  • Outbound Patient Calls
  • Call center transactions
  • Call center customer service
  • Patient account reviews

Certification

Studying to become EPIC Certified.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Account Representative Call Center

PeaceHealth
08.2021

Volunteer

Whatcom County Health Department CCI, Whatcom
01.2020 - 08.2021

VoiceStream – T-Mobile, T-Mobile
01.1994 - 01.2020

office manager and executive assistant

EZ Investments
01.1990 - 01.1994

Notary Public, Qgenda Scheduling Administrator

PeaceHealth Cardiovascular Services

Some College (No Degree) - Business Administration

Arizona State University

Microsoft Office Training - undefined

Casa Grande Union High School
Russell Miller