Russell J. Rockwood Jr.

Responsibilities:

• Plan, distribute, oversee and follow-up daily route assignments of all drivers, establishing a positive culture in the company and with customers.
• Track/monitor all drivers throughout the work day to ensure deliveries and pickups are completed in line with company standards
• Investigate customer complaints regarding the quality of products or services received.
• Manage end-of-day check-in process, capture and communicate key service, safety and equipment issues.
• Develop and implement relevant training for all drivers, new and current.
• Oversee maintenance of all vehicles.
• Step in wherever needed to confirm all tasks are completed safely and efficiently.

Responsibilities:

• Plan, distribute, oversee and follow-up daily route assignments of all drivers, establishing a positive culture in the company and with customers.
• Track/monitor all drivers throughout the work day to to ensure deliveries and pickups are completed in line with company standards
• Investigated customer complaints regarding the quality of products or services received.
• Manage end-of-day check-in process, capture and communicate key service, safety and equipment issues.
• Develop and implement proper training for all drivers, new and current.
• Oversee maintenance of all vehicles.
• Step in wherever needed to confirm all tasks are completed safely and efficiently.

Responsibilities:

• Organized and completed New Hire Orientation and the on-boarding process.
• Assisted in the hiring process of new HR/Training personnel
• Organized and scheduled on-site and off-site trainings for staff members.
• Developed, implemented and improved training curriculums; i.e Cultural Competency, Incident Reporting and Documentation, Medicine Administration, etc.
• Conducted needs assessments to identify gaps in employees' skills and knowledge.
• Collaborated with colleagues across departments to develop strategies to prioritize training and development of staff.
• Documented and recorded all training for staff keeping the agency in compliance with all governing bodies.
• Lead Trainer in a wide array of topics, including but not limited to: Therapeutic Crisis Intervention, CPR/First Aid/AED, Medical Administration, Cultural Competence, Incident Reporting and Documentation, assist in Trauma training, HIPPA, Medicaid.