Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Russell Hada

Chula Vista,CA

Summary

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

20
20
years of professional experience

Work History

Warehouse Associate

Amazon
07.2022 - 11.2023
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 50 pounds.

Customer Service Representative

Bridgestone Hosepower
05.2004 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Mira Mesa High School
San Diego, CA
06.1990

Skills

  • Labeling and Boxing
  • Order Picking and Processing
  • Shipping and Receiving
  • Merchandise Staging
  • Lifting and Sorting
  • Inventory Counting
  • Order Picking
  • Leadership and Team Building
  • Pallet Jack Operations
  • Excellent Driving Record
  • Loading and Unloading
  • Attention to detail

Accomplishments

    At Amazon I became a member of the Associate Safety Committee, a select group of employees chosen to better assist other employees on how to do their job safely.

Timeline

Warehouse Associate

Amazon
07.2022 - 11.2023

Customer Service Representative

Bridgestone Hosepower
05.2004 - 03.2020

High School Diploma -

Mira Mesa High School

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Russell Hada