Rustal Deolly Javier
Philadelphia,PA
Summary
8+ years in Hospitality Industry. Insightful Multi-Unit Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Nursing Assistant
Phyllis Palmer
05.2023 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Director of Public Relations
Win Signature Restaurants
08.2021 - 03.2023
- Led a team of 350 employees across multiple locations, effectively managing day-to-day operations and driving business growth through strategic planning and implementation of effective employee motivational strategies and strong policy enforcement.
- Developed and implemented comprehensive public relations and marketing campaigns, resulting in a 25% increase in brand awareness and a 15% increase in revenue.
- Successfully managed and optimized financial resources, resulting in a 10% reduction in operating costs and an increase in profitability.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs, resulting in a 30% increase in employee retention rate.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Executed social media plans to create cohesive online presence.
Lead Captain
Winnie's Manayunk
05.2018 - 05.2021
- Experienced Captain Server with over 5 years of experience in the restaurant industry, recognized for strong leadership skills and exceptional customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Proven track record of effectively supervising and leading teams of over 50 staff members, fostering a positive and productive work environment.
- Skilled in training and developing staff members, resulting in proficient and certified servers that limit liability.
- Strong background in daily operations management, including delegating tasks, overseeing staff performance, and overseeing financial responsibilities such as tip splitting.
- Consistently exceeded sales and customer satisfaction goals, resulting in positive feedback and repeat business.
Server
Katz's Delicatessen
03.2018 - 07.2020
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
- Created positive first impressions to build loyalty in return guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Manager Trainee
Hilton Hotels Corporation
08.2016 - 07.2018
- Results-driven Manager with a proven track record of effectively coordinating and implementing projects to achieve business objectives.
- Skilled in managing and overseeing daily operations, including planning, coordinating, and assigning tasks to in-house and outsourced resources.
- Utilized performance data to evaluate and improve operations, target current business conditions, and forecast future needs.
- Monitored financial accounts for accuracy, and resolved discrepancies to ensure company assets and profitability were protected.
- Collaborated with leadership to develop and implement action plans to protect company assets and profitability.
Restaurant Manager
Pancake House
07.2015 - 08.2016
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Housekeeping Supervisor
Xanterra National Parks & Resorts
03.2014 - 06.2015
- Trained and mentored all new personnel to maximize quality of service and performance.
- Created and implemented training programs to enhance employee performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
Bachelor of Science - Hospitality Administration And Management
University of The East
Manila, Philippines05.2015
Skills
- Operations management
- Cross-functional team management
- Project Management
- Business planning
- Sales and marketing
- Training & development
- Reliable & trustworthy
- Troubleshooting
- Computer Skills/Social Media Skills
- Social Media Strategy
Additional Information
- Holds ServeSafe certification, Ramp certification, Total Quality Management in Hospitality Industry and Banquet & Catering Management and Food Handling Manager certifications, ensuring adherence to industry best practices and regulatory standards.
- CPR/AED/FIRST AID certified
Timeline
Nursing Assistant
Phyllis Palmer
05.2023 - Current
Director of Public Relations
Win Signature Restaurants
08.2021 - 03.2023
Lead Captain
Winnie's Manayunk
05.2018 - 05.2021
Server
Katz's Delicatessen
03.2018 - 07.2020
Manager Trainee
Hilton Hotels Corporation
08.2016 - 07.2018
Restaurant Manager
Pancake House
07.2015 - 08.2016
Housekeeping Supervisor
Xanterra National Parks & Resorts
03.2014 - 06.2015
Bachelor of Science - Hospitality Administration And Management
University of The East
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