Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rustam Ulmasov

Odessa,Florida

Summary

Driven and adaptable IT professional with a strong foundation in risk & compliance, automation, and data analytics. Experienced in streamlining enterprise processes using Power Automate, Power BI, Azure DevOps, and ServiceNow. Known for integrity, a proactive learning mindset, and a commitment to continuous improvement. Open to new challenges and excited to contribute across diverse IT domains while expanding technical and leadership capabilities.

Overview

11
11
years of professional experience

Work History

Risk & Compliance Professional

Caterpillar Inc.
07.2023 - Current
  • Acted as the primary contact for maintaining and publishing updates to the Caterpillar IT Control Framework, ensuring alignment with enterprise standards and timely communication across the organization.
  • Led interactions with internal customers and governing bodies for IT Controls compliance, serving as a trusted advisor on control execution and remediation.
  • Provided guidance and training to Process Owners and Execution Teams on Enterprise IT Controls, including ownership, implementation, and testing.
  • Coordinated and managed internal self-attestations across the enterprise, ensuring timely completion and escalation of non-compliance.
  • Created numerous automated workflows using Power Automate, including email notifications and attestation tracking, significantly reducing manual effort and improving process efficiency.
  • Established an Azure DevOps environment for the team, migrating all projects to a centralized platform for streamlined tracking and collaboration.
  • Built Power BI reports to help Process Owners visualize attestation due dates and monitor compliance status.
  • Organized and led a Community of Practice (CoP) where Process Owners shared enterprise-level insights, challenges, and best practices to strengthen the control environment.
  • Conducted risk assessment reviews and drove continuous improvement initiatives within the IT Control framework.
  • Executed User Acceptance Testing (UAT) for enhancements to the ServiceNow IRM module and led projects to evolve the IT Controls methodology.
  • Regularly communicated enterprise-level updates on framework changes and compliance status to senior management and stakeholders.

Transportation Analyst IV

Caterpillar Inc.
04.2022 - 06.2023
  • Led monthly performance review meetings with over five major facilities, presenting analytical reports and insights to internal stakeholders and external dealers.
  • Designed and implemented automated workflows for daily load planning tasks, significantly reducing manual effort and increasing operational efficiency.
  • Developed and maintained advanced Tableau and Power BI dashboards to enhance visibility, track key metrics, and support data-driven decision-making across the organization.
  • Utilized Oracle SQL to extract, analyze, and interpret large datasets, enabling timely and accurate reporting.
  • Managed over 30 interactive dashboards for various departments and stakeholders, ensuring seamless communication and alignment with business objectives

Transportation Analyst III

Caterpillar Inc.
09.2018 - 04.2022
  • Served as a Business Support Analyst, managing day-to-day ticket resolution and minimizing production downtime through effective troubleshooting and stakeholder coordination.
  • Developed impactful reports using Tableau and Power BI, enhancing operational visibility and enabling data-driven decision-making for organizational leaders.
  • Delivered high-quality support for Transportation products to internal teams and external dealers, ensuring consistent service excellence.
  • Led process optimization initiatives and crafted strategic improvements that boosted overall efficiency, productivity, and profitability.
  • Collaborated closely with IT teams to resolve complex application issues, ensuring rapid response and minimal disruption to business operations.
  • Conducted rigorous QA testing to validate system changes prior to production deployment, ensuring smooth transitions and reducing downtime.
  • Played a key role in onboarding and mentoring new employees, equipping them with the skills and knowledge needed for success and contributing to team development

Caterpillar Field Service Representative

Advanced Technology Services, Inc.
09.2014 - 06.2018
  • Provided technical support to over 800 users through the IT Help Desk and Call Center, resolving issues related to servers, desktops, laptops, and peripherals.
  • Handled 30–40 support calls daily, ensuring prompt and effective resolution of first-line technical issues.
  • Diagnosed and troubleshot a wide range of hardware and software problems, offering clear guidance to users with varying technical backgrounds. Demonstrated strong ownership and follow-through on each case, ensuring resolution and user satisfaction.
  • Escalated complex issues to senior staff when necessary and collaborated with cross-functional teams to deliver effective solutions.
  • Maintained accurate and up-to-date support documentation to streamline troubleshooting and enhance team knowledge sharing.

Education

Master of Science - Management Information Systems

University of Illinois At Springfield
Springfield, IL
05-2021

Associate of Applied Science - Network And System Administration

Illinois Central College
Peoria, IL
08-2013

Computer And Information Sciences

Tajik Slavonic University
Tajikistan, Dushanbe
09-2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Computer skills
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Multitasking Abilities
  • SQL
  • Data analysis

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Persian
Native or Bilingual

Timeline

Risk & Compliance Professional

Caterpillar Inc.
07.2023 - Current

Transportation Analyst IV

Caterpillar Inc.
04.2022 - 06.2023

Transportation Analyst III

Caterpillar Inc.
09.2018 - 04.2022

Caterpillar Field Service Representative

Advanced Technology Services, Inc.
09.2014 - 06.2018

Master of Science - Management Information Systems

University of Illinois At Springfield

Associate of Applied Science - Network And System Administration

Illinois Central College

Computer And Information Sciences

Tajik Slavonic University
Rustam Ulmasov