Rustom JAYD
Lemoore,Florida
Summary
Skilled aircraft mechanic with in-depth knowledge of model aircrafts. Well-versed in executing in-process and final inspection on aircrafts to ensure continuous accuracy and safety for all equipment.
Overview
6
6
years of professional experience
Work History
Aviation Maintenance Technician
U.S. Navy Active Duty
Lemoore, CA
03.2024 - Current
- Performed detailed inspections of aircraft systems and components to identify any potential issues or defects.
- Provided assistance to other technicians in diagnosing complex malfunctions or performing difficult tasks.
Technical Support
HTC Global Services
Troy, Michigan
11.2022 - Current
- Assisting clients with complex technical issues requiring in-depth problem solving
- Provided expert support to over 200 clients per month
- Tested potential fixes and solutions to reported issues
- Diagnosed problems caused by viruses, malware, and trojan horses
- Gathered and analyzed technical data to understand issues being encountered with company software
- Remote
FC Associate - Problem Solving
Amazon
Garner, NC
10.2021 - 08.2022
- Verifying the accuracy and good condition of items within an order
- Responsible for keeping conveyer clear and running smoothly.
CSR, Email and Chat Team Associate
Amazon
Dubai, UAE
09.2018 - 11.2019
- Responded to and resolved customer complaints and order delays via phone, emails, and chat support
- Provided information about products and services and processed returns
- Communicated with shipping departments, couriers, and inspection team regarding technical support and shipping delays
- Global
Education
Cloud Infrastructure - IT
Wake Technical Community College
Raleigh, NC10.2024
Aviation
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FLSkills
- LAN - WAN
- TCP/IP
- VPN
- Help Desk
- Software troubleshooting
- Technical support
- Customer service
- Communication skills
- Time management
- Fleet maintenance
- Quality Inspection
- Maintenance records
- Quality assurance procedures
- Aircraft repair
- Aircraft system testing
Languages
English | Advanced. The British Council, Arabic | Native
Languages
Arabic
Native/ Bilingual
English
Professional
Timeline
Aviation Maintenance Technician
U.S. Navy Active Duty
03.2024 - Current
Technical Support
HTC Global Services
11.2022 - Current
FC Associate - Problem Solving
Amazon
10.2021 - 08.2022
CSR, Email and Chat Team Associate
Amazon
09.2018 - 11.2019
Cloud Infrastructure - IT
Wake Technical Community College
Aviation
Center For Naval Aviation Technical Training (CNATT)
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