Rusty Flake
Queen Creek,AZ
Summary
Seasoned Mortgage professional with 12 years of experience in home lending and onboarding. Looking to bring further success to a dynamic organization using my experiences with exceptional attention to detail, quality control and onboarding experiences.
Overview
7
7
years of professional experience
Work History
Lending Manager
Wells Fargo
06.2020 - Current
- Lead team charged with consumer lending compliance and risk evaluation.
- Conducted regular audits of lending procedures to ensure adherence to established policies and regulations.
- Built a high-performing team of lending professionals through effective recruitment, training, and performance management strategies.
- Improved operational efficiency by identifying areas for improvement within the loan processing system, implementing changes as needed.
- Streamline business processes and implementing change.
- Extensive CORE experience
- Building business relationships across multiple business lines
- Onboarding and training new hires in multiple roles.
- Extensive use using Word, Excel, Outlook and PowerPoint
- Complied with established internal controls and policies.
Closing Manager
Wells Fargo
12.2016 - 06.2020
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Assisted upper management in analyzing data, identifying areas of opportunity for growth and developing strategies to meet company goals.
- Developed refinements to streamline closing processes.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of General Studies - General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ06.2003
Skills
- Loan processing, closing and underwriting knowledge
- Regulatory Requirements
- Underwriting knowledge
- Staff Training
- Develop and manage business relationships across multiple business lines
- Experience onboarding closing, processing and underwriters
- Advanced Word, excel, PowerPoint and Outlook skills
- Collaborating with all business partners
- Researching business trends across multiple business lines
- Action planning
- Extensive CORE experience in closing, processing and underwriting
Timeline
Lending Manager
Wells Fargo
06.2020 - Current
Closing Manager
Wells Fargo
12.2016 - 06.2020
Associate of General Studies - General Studies
Maricopa Community Colleges - Mesa Community College
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