RUSTY FULGENCE
Richardson,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Franchise Operations Manager
Fed Ex Ground
10.2024 - Current
- Enhanced franchisee satisfaction through consistent communication and support, addressing issues promptly.
- Evaluated financial performance of each location regularly, providing recommendations for improvement when necessary.
- Assisted in recruiting, hiring and training of team members.
- Coordinated communication between franchisees and corporate teams to resolve operational issues promptly.
Franchise Operations Manager
Racetrac Gas Station
12.2023 - 09.2024
- Analyzed franchise performance metrics to identify areas for improvement and support strategic initiatives.
- Optimized overall profitability with cost control measures and revenue generation strategies.
- Streamlined franchise onboarding processes to enhance operational efficiency across multiple locations.
- Coordinated communication between franchisees and corporate teams to resolve operational issues promptly.
Franchise Operations Manager
UPS
11.2022 - 11.2023
- Developed training materials for franchise staff, ensuring consistent adherence to operational standards.
- Streamlined franchise onboarding processes to enhance operational efficiency across multiple locations.
- Negotiated contracts with vendors to secure the best possible pricing while maintaining quality standards for products and services.
Operations Supervisor
Raceway Gas Station
03.2021 - 10.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on process improvements and best practices.
- Implemented workflow enhancements resulting in increased efficiency across teams.
- Coordinated cross-functional communication to resolve operational issues promptly.
QC Inspector
PT.KHI PIPE INDUSTRIES CILEGON
05.2018 - 08.2020
- Utilized statistical analysis techniques to monitor trends in product quality and identify areas requiring attention or improvement efforts.
- Communicated with production team members about quality issues.
- Reduced defects and waste by implementing effective corrective actions in response to inspection findings.
Education
Bachelor - Electrical & Electronics Engineering
AVIT
CHENNAI05-2017
Skills
- Sales growth
- Franchise development
- Operations management
- Training oversight
- Problem-solving
- Operational efficiency
- Decision-making
Languages
English
Timeline
Franchise Operations Manager
Fed Ex Ground
10.2024 - Current
Franchise Operations Manager
Racetrac Gas Station
12.2023 - 09.2024
Franchise Operations Manager
UPS
11.2022 - 11.2023
Operations Supervisor
Raceway Gas Station
03.2021 - 10.2022
QC Inspector
PT.KHI PIPE INDUSTRIES CILEGON
05.2018 - 08.2020
Bachelor - Electrical & Electronics Engineering
AVIT
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