Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rusty Maltez

Grand Prairie,TX

Summary

Forward-thinking team leader that plans time efficient to achieve the goal successfully with very little mistakes. Pays attention to detailed request, comments, or concerns and uses that to operate a smooth successful operation. Experienced with helping individuals or teams over come obstacles and love working in under pressure situations because it keeps me busy.

Overview

11
11
years of professional experience

Work History

Supervisor of Operations

Elegance Cleaning Services
01.2024 - Current
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work and making the operation easier.
  • Making daily schedule according to customer request for there cleaning service.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Making schedule for each crew easy to understand with time deadlines that need to be reached.
  • Informing crew members about certain detail or customer request to have customer as satisfied as possible.
  • Communication with customer and crew members over any problem or detailed needed to be told.
  • Keeping track of employees time cards and payroll.
  • Communication with customers over the schedule whether its weekly, bi-weekly, or monthly.

Customer Service Representative

Gaytan's Remodeling
09.2020 - 03.2024
  • Responded to customer requests for products, services, and company information went over a plan on paper and put ideas together to turn project into reality.
  • Meeting timelines, customer needs, request, and or questions.


Main Loader

Estes Express Lines
01.2022 - 12.2023
  • Main loader had to track freight down in the bay and load it up high and tight in a secure manner to where the freight could travel safely to the next destination
  • Load bars and straps were used at all times for the security of the freight
  • Unloaded trailers and took freight to the trailers that it was assigned to
  • Back stripped and swung trailers out when needed and loads on a consistent daily basis
  • If the freight was hazmat or poisoned had to note that on a manifest and make sure it was able to go on the load, also wrote and reported any damages that were done to the freight and if it had to be recouped or secured was also responsible for that too
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Made sure trailers were loaded correctly while checking weight and making sure there close times were met.

Sales Associate

Lowes Distribution Center
04.2021 - 11.2022
  • Responsible for keeping all product outside stocked up and maintained count for inventory.
  • Make it easily accessible for customers to grab there needs as quickly and safely as possible by keeping work area cleaned.
  • Helped customers with any questions or if they came across any problems I would help them at the best of my ability.\
  • Worked in a team to maintain the operation as easy and simple as possible.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor according to plan and did price changing according to supervisor list.

Operations Manager

BT Mobile Fleet Wash
01.2020 - 09.2021
  • Responsible for driving trucks and trailers all over the metroplex to wash over 100 18 wheelers a day
  • Responsible for talking to employers to explain to them what the process of our cleaning was
  • Responsible for 25 employees, make sure they make it to their stops on time and if they had any questions or problems they would contact me, and I would come up with the solution
  • Responsible for making schedules everyday for every crew
  • Each crew would have 6-7 stops
  • Responsible for ordering and picking up materials that were needed
  • Also made the soap and acid that was needed to clean the trucks and trailers
  • Responsible for fixing any problem on pressure washers from oil changes to replacing hoses and rebuilding pumps too
  • Responsible for doing interviews and making sure new employees understood what the goal was at the end of each shift
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Forklift Operator

UPS/T-Force Freight
08.2019 - 01.2020
  • Unloading freight off trailers and then loading them to the trailer that will be taking the pallet to its destination
  • Will have to secure the right to make sure it arrives to customers in a safe manner and good quality so the customer doesn't reject it
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.

Cook/Server/Cashier

Danals Mexican Restaurant
01.2014 - 01.2018
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized work areas at all times while making sure all customers needs were met when it came down to there plate.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously while working in a team or sometimes independently too.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

Collision and refinishing program - ICAR certified Platinum

Lincoln College of Technology
Grand Prairie, TX
10-2023

High School -

James Bowie High School
Arlington, TX

Skills

  • Proficient in English and Spanish
  • Basic skills with hand tools
  • Welding and fabricating metal
  • Using collision repair tools
  • Team Player
  • Ability to work in a fast environment
  • Ability to read and understand Floor Plans
  • Customer service (4 years)
  • Team leadership
  • Customer service
  • Conflict resolution
  • Goal setting
  • Operational planning
  • Inventory control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor of Operations

Elegance Cleaning Services
01.2024 - Current

Main Loader

Estes Express Lines
01.2022 - 12.2023

Sales Associate

Lowes Distribution Center
04.2021 - 11.2022

Customer Service Representative

Gaytan's Remodeling
09.2020 - 03.2024

Operations Manager

BT Mobile Fleet Wash
01.2020 - 09.2021

Warehouse Forklift Operator

UPS/T-Force Freight
08.2019 - 01.2020

Cook/Server/Cashier

Danals Mexican Restaurant
01.2014 - 01.2018

High School -

James Bowie High School

Collision and refinishing program - ICAR certified Platinum

Lincoln College of Technology

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