Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rusty Swartz

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Manager

AMLI Residential
01.2014 - Current
  • Currently managing a new complex of 406 units at AMLI Branch Park, Working diligently with development to accept apartments in near perfect condition.
  • Successfully leased up 75 new apartments in Phase 2 and completed full renovations on the existing 375 apartments at AMLI South Shore.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.

Service Technician

AMLI Residential
03.2013 - 01.2014
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

Facility Maintenance Manager

Freddy's Frozen Custard & Steakburgers
02.2012 - 03.2013
  • Maintained 15 restaurants alone to ensure proper functionally of the HVAC, Refrigeration, electronics, equipment and cosmetic components.
  • Improved facility efficiency by implementing preventive maintenance programs and streamlining work order processes.
  • Reduced repair costs with regular equipment inspections and preventative maintenance initiatives.
  • Enhanced safety standards, conducting thorough facility audits and addressing potential hazards promptly.

Service Technician

Whataburger
07.2007 - 02.2012
  • Maintained 48 restaurants to ensure proper functionally of HVAC, Refrigeration, electronics, equipment, and cosmetic components,
  • Documented machine information and repairs completed on work orders, including parts and fluids used
  • Responded to service requests and on-call emergencies with timeliness and professionalism

Education

High School Diploma -

Flour Bluff High School
Corpus Christi, TX
05.1997

Skills

  • Capital Planning
  • High-rise, and Mid-rise and Garden style experience
  • Contract Negotiation & Compliance
  • Special Disaster Management
  • Service Operations Management
  • Leading Teams
  • Interviewing and Hiring
  • Value Add Renovations
  • HVAC-R Experience 17years
  • Creating & Implementing Training

Certification

P114B769AD8FB050 / R 608 EPA since 2007 /HVAC Universal since 2014 / R-410A certified since 2009

CAMT 2015

Certified Pool and Spa Operator

Timeline

Service Manager

AMLI Residential
01.2014 - Current

Service Technician

AMLI Residential
03.2013 - 01.2014

Facility Maintenance Manager

Freddy's Frozen Custard & Steakburgers
02.2012 - 03.2013

Service Technician

Whataburger
07.2007 - 02.2012

High School Diploma -

Flour Bluff High School

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Rusty Swartz