Rut Garcia
Sheboygan,WI
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Customer Experience Analyst
Telus International
Guatemala, Guatemala
11.2022 - 09.2024
- Conducted customer surveys to identify areas of improvement in the customer experience.
- Developed strategies to improve overall customer experience across multiple channels.
- Developed innovative approaches for improving response time for incoming calls, emails, chats from customers.
Customer Service Representative
Telus International
Guatemala, Guatemala
03.2019 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Liceo Clásico
Guatemala10-2016
Skills
- Analytical mindset
- Performance Improvement
- Problem-solving abilities
- Professionalism
- Reliability
- Adaptability
- Customer Service
- Time management abilities
Languages
Spanish
Professional
French
Professional
English
Professional
Timeline
Customer Experience Analyst
Telus International
11.2022 - 09.2024
Customer Service Representative
Telus International
03.2019 - 11.2022
High School Diploma -
Liceo Clásico
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