Rut Gonzalez
Norfolk,NE
Summary
Proven Personal Banker with a track record of fostering long-lasting client relationships and boosting branch revenue through strategic sales of financial products at Wells Fargo Bank. Excels in relationship building and financial advising, enhancing customer satisfaction and loyalty. Achieved notable recognition for outstanding customer service, demonstrating a positive attitude and banking expertise. Dynamic and attentive [Job Title] specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
14
14
years of professional experience
Work History
Personal Banker
U.S. Bank National Association
07.2012 - 12.2016
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Followed up with customers to gather feedback and provide additional assistance.
- Collected customer information and completed new account forms.
- Presented new and additional products and services to existing customers.
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
- Implemented financial strategies that significantly reduced client debt levels.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Activated new accounts and issued customer identification numbers.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Provided customers with additional information regarding account services.
- Verified customer identity and reviewed documentation for accuracy.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Maintained customer records and updated account information.
- Identified opportunities for business growth by analyzing client feedback and market trends.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
- Optimized account management practices, leading to improved client retention rates.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
- Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
- Streamlined loan application processes, reducing wait times and improving client experience.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Enhanced digital banking adoption among clients with targeted education initiatives.
- Spearheaded community outreach programs, increasing brand awareness and client base.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
Personal Banker
Wells Fargo Bank
01.2004 - 07.2012
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Followed up with customers to gather feedback and provide additional assistance.
- Enhanced digital banking adoption among clients with targeted education initiatives.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Streamlined loan application processes, reducing wait times and improving client experience.
- Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
- Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
- Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Identified opportunities for business growth by analyzing client feedback and market trends.
- Implemented financial strategies that significantly reduced client debt levels.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Activated new accounts and issued customer identification numbers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Provided customers with additional information regarding account services.
Cashier
Taco Bell
01.2003 - 12.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ05.2008
Skills
Relationship Building
Branch operations
Customer Service
Customer Satisfaction
Positive Attitude
Sales expertise
Banking
Banking Policies and Procedures
Loans
Financial Services
Financial Advising
Financial product knowledge
Loan Processing
Cross-Selling Products
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
U.S. Bank National Association
07.2012 - 12.2016
Personal Banker
Wells Fargo Bank
01.2004 - 07.2012
Cashier
Taco Bell
01.2003 - 12.2003
Associate of Arts - Business
University of Phoenix
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