Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Kimberly Wyatt

Winston-Salem,NC

Summary

Dynamic sales leader and compassionate self started with a proven track record at Inogen, and other companies, enhancing product sales, through innovative strategies and deep market analysis. Excelled in B2B and B2C environments, driving customer retention and sales growth by mastering product knowledge and sales consultation. Skilled in pipeline building and account management, demonstrating exceptional proposal development and customer service abilities. Excellent at building rapport due to my caring nature.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Direct to Patient Sales Representative

Inogen
Home, NC
09.2022 - Current
  • Created strategies to boost oxygen products sales
  • Identified potential customers and established relationships with them.
  • Analyzed market trends to understand customer requirements
  • Communicated in-depth product insights seamlessly

CEO of Insurance Brokerage

The Gift of Life Insurance
Charlotte, NC
08.2019 - 02.2024
  • Developed insurance policies and programs to meet customer needs.
  • Assessed client risk profiles and recommended appropriate coverage plans.
  • Conducted market research to identify competitive rates for clients.
  • Negotiated with underwriters to secure favorable terms on behalf of clients.

AR/Medical Billing and Claims Specialist

Mbxperts now Charlotte Radiology
Charlotte, NC
04.2019 - 10.2020
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.
  • Researched medical records to evaluate claim validity and verify the existence of pre-existing conditions.
  • Assisted with filing appeals on denied claims with insurance companies.

Customer Service I II

Republic Services
Charlotte, NC
09.2017 - 04.2019
  • Responded to calls with questions about products, sales requests, and grievances
  • Addressed customer complaints promptly
  • Communicated thorough insights on products and services
  • Facilitated application submissions and monitored requests

Inside Sales Representative

Coca Cola Bottling Co Consolidated
Charlotte, NC
05.2016 - 09.2017
  • Developed and implemented strategies to increase sales volume.
  • Provided customers with product information, pricing and availability.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Tailored sales strategies to match individual customer requirements for increased product uptake

Fraud Resolution Representative

Wachovia Bank
Charlotte, NC
06.2010 - 02.2012
  • Investigated debit card fraud cases, identified patterns and trends in fraudulent activities.
  • Analyzed customer accounts and transaction histories to determine suspicious activity.
  • Reported incidents of debit card fraud to financial institutions, law enforcement agencies and other relevant organizations.
  • Collaborated with legal teams to ensure compliance with applicable laws and regulations related to debit card fraud.

Education

Associate of Science - Healthcare Administration

Colorado Technical University
Colorado Springs, CO
05-2015

Skills

  • Pipeline building
  • Proposal Development
  • Competitor research
  • Sales Development
  • Account Servicing
  • Customer Retention
  • Customer Service
  • Lead prospecting
  • Account development
  • Account Management
  • Sales closing
  • Sales Forecasting
  • Sales consultation
  • Upselling and Cross Selling
  • Price quote preparation
  • Product and service knowledge
  • Closing sales
  • Staff Training
  • B2B and B2C sales
  • Post-sales support

Affiliations

  • Reach for Recovery Advocate with American Cancer Society
  • Diamond Fighter with Second2None Cancer Foundation
  • Tigerlily Angel Advocate with the Tigerlily Foundation

Accomplishments

  • Top 5 Sales reps for multiple months at Inogen and Coca Cola
  • Honored and awarded by both companies from staff management and customers.

Certification

  • Life Insurance License
  • Medicare License
  • Health Dental and Vision licenses

Timeline

Direct to Patient Sales Representative

Inogen
09.2022 - Current

CEO of Insurance Brokerage

The Gift of Life Insurance
08.2019 - 02.2024

AR/Medical Billing and Claims Specialist

Mbxperts now Charlotte Radiology
04.2019 - 10.2020

Customer Service I II

Republic Services
09.2017 - 04.2019

Inside Sales Representative

Coca Cola Bottling Co Consolidated
05.2016 - 09.2017

Fraud Resolution Representative

Wachovia Bank
06.2010 - 02.2012

Associate of Science - Healthcare Administration

Colorado Technical University

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Kimberly Wyatt