Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruta Su’a

East Patchogue,NY

Summary

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clerk

USPS
07.2022 - Current
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
  • Collaborated with team members to maintain a clean and organized store environment, improving customer satisfaction.
  • Implemented visual merchandising strategies that increased product visibility and attracted customer interest.
  • Handled customer inquiries and resolved complaints promptly, fostering positive relationships and loyalty.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Opened and closed store by balancing cash registers and receipts.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Processed customer transactions efficiently to ensure accurate cash handling and inventory management.

Nursing Clerk

Stony Brook University Hospital
05.2012 - 07.2022
  • Managed patient records and ensured accuracy of information in electronic health systems.
  • Coordinated appointment scheduling and provided exceptional customer service to patients.
  • Assisted nursing staff with administrative duties, enhancing workflow efficiency.
  • Maintained inventory of medical supplies, ensuring availability for clinical operations.
  • Implemented streamlined filing systems for improved document retrieval and management.
  • Trained new clerks on office procedures and software systems, fostering a collaborative environment.
  • Audited patient charts for compliance with regulatory standards and organizational policies.
  • Maintained a high level of accuracy in data entry tasks, ensuring all patient records were up-to-date and errorfree.
  • Fostered a positive work culture by serving as a reliable resource for new hires during onboarding processes and training sessions.
  • Contributed to cost-saving initiatives by monitoring inventory levels of medical supplies and placing orders when needed.
  • Supported efficient unit workflow by triaging phone calls, answering inquiries, and directing visitors to appropriate personnel or locations.
  • Demonstrated exceptional customer service skills by courteously greeting patients and families upon arrival at the nursing station and providing assistance when needed.
  • Assisted nurses in providing quality patient care by preparing medical supplies, equipment, and necessary documents as needed.
  • Safeguarded patient privacy by strictly following HIPAA regulations when handling sensitive information during daily tasks.
  • Streamlined nursing unit operations by maintaining accurate electronic health records and promptly updating patient information.
  • Ensured a clean, safe, and organized work environment by adhering to infection control standards and hospital policies.
  • Expedited admissions, transfers, and discharges by coordinating bed assignments and gathering necessary paperwork from patients and families.
  • Collaborated effectively with nursing staff to address any concerns or issues arising during daily operations, fostering teamwork and problem-solving skills.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.

Education

Associate of Science -

Suffolk County Community College
Selden, NY
01-2027

Skills

  • Customer satisfaction
  • Cash handling
  • Administrative support
  • Filing systems
  • Cash management
  • Database entry
  • Administrative tasks
  • Prioritization
  • Document management
  • Basic accounting
  • Quality management
  • Schedule and calendar management
  • File and database management
  • Record preparation
  • Spreadsheet development
  • Information security
  • Correspondence writing
  • Flexible and adaptable
  • Organizational skills
  • Problem-solving

Certification

Microsoft Fundamentals

Timeline

Clerk

USPS
07.2022 - Current

Nursing Clerk

Stony Brook University Hospital
05.2012 - 07.2022

Associate of Science -

Suffolk County Community College

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