RUTA YEMANE
Columbus,OH
Summary
In my current job I am a team leader and as such , I play a crucial role in ensuring the smooth operation of the establishment. My responsibilities include overseeing both customer service and staff performance, as well as managing the operational aspects of the store like handling cash, security protocols as well as preparing the store for the next day.
With an experience of over five years in customer service, retail and food service I believe I would be a great addition to your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
PANDA EXPRESS
08.2023 - Current
- Deliver exceptional service to customers in both the drive-through and dining areas, addressing any issues and ensuring a positive experience.
- Supervise and support employees, ensuring they adhere to job responsibilities and maintain high standards of service.
- Implement and uphold safety and hygiene standards, leveraging my ServSafe certification to ensure food safety.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Food Prep Team Leader
PANERA BREAD
10.2019 - Current
- Mentor and coach team members to ensure successful performance.
- Delegate tasks to team members according to project requirements and employee strengths.
- Motivate team to achieve optimal results through effective communication and interpersonal skills.
Seasonal Associate
AMAZON
05.2021 - 10.2021
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas
- Assisted with inventory management by processing deliveries, conducting stock checks, and maintaining accurate stock levels
Sales Associate
JUSTICE
12.2017 - 10.2019
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
Education
High School Diploma -
OAKLAND TECHNICAL HIGHSCHOOL
06.2016
Skills
- Staff education and training
- Adaptability and Flexibility
- Time management abilities
- Competence in managing financial aspects and operational tasks
- Multitasking
- Team Oriented
- Refund Processing
- Cash Handling
- Cash Management
Certification
ServeSafe
References
References available upon request
Languages
Tigrinya
Native or Bilingual
Timeline
Team Leader
PANDA EXPRESS
08.2023 - Current
Seasonal Associate
AMAZON
05.2021 - 10.2021
Food Prep Team Leader
PANERA BREAD
10.2019 - Current
Sales Associate
JUSTICE
12.2017 - 10.2019
High School Diploma -
OAKLAND TECHNICAL HIGHSCHOOL
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