Rutendo Marlene Bauline

Experienced Beauty Therapist with 5 years in delivering exceptional beauty treatments and guest services in fast-paced environments. Proficient in massages, facials, and manicures while maintaining strict health and safety standards. Skilled in building strong client relationships to ensure high satisfaction and repeat business. Adaptable to diverse guest needs and adept at managing a busy spa atmosphere, consistently exceeding expectations and sales targets. Committed to fostering a welcoming environment and promoting excellence in customer service.

• 01/25, Technical SEO Certificate
• 03/23, STCW Certificate
• 02/24, SAMSA Seafares Medical Certificate

• Provided a range of beauty treatments with a focus on quality and customer satisfaction, contributing to a 60% increase in repeat clientele.
• Maintained a 95% guest satisfaction rating through exceptional communication and tailored beauty solutions.
• Successfully exceeded sales targets by 75% each quarter through effective upselling of spa services and products.
• Efficiently managed guest inquiries and service requests, resulting in a 30% reduction in response time and improved operational efficiency.
• Achieved a 30% improvement in service efficiency by streamlining treatment processes and implementing customer feedback.
• Cultivated a loyal clientele base, resulting in an 85% increase in referrals through personalized service and exceptional follow-up care.