Rutendo Mufaro Bwerazuva
Fort Worth,TX
Summary
- Capable Sage Accounting and windows software consultant, experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
- Critical thinking IT & sage accounting software consultant, effectively resolves technical issues through troubleshooting and SQL spooling of data. Specializes in Accounting software and implementation of accounting products. Offers outstanding skills in SQL programming and Installation of software and hardware.
- Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
- Consultant willing to learn new skills in the IT and Accounting software industries.
- Dependable IT & Sage accounting Consultant with 15 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
- Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction.
- Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced English skills to enhance service for customers and collaborate effectively with diverse team members.
- Customer-oriented transportation team member with proven safety skills and impeccable driving history.
- Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements.
- Skilfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
- Punctual and efficient Driver known for reliability, route planning and excellent customer interactions.
- Motivated to provide prompt, friendly and professional service at all times.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Specialist & Sage Software Consultant
Chips Computing Services
08.2008 - 01.2024
- Assisted in the implementation of new projects and sage /quickbooks accounting systems to improve efficiency.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts for Accounting software, set up windows permissions, and monitored both accounting & windows system security.
- Trained end users on how to use new accounting software implemented
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Implemented backup procedures to ensure data integrity and availability both on accounting systems and computer servers
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by organization.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Developed documentation related to IT policies, processes, standards.
- Used remote login tools eg anydesk & teams to assist clients with technical and product questions.
- Stayed abreast of latest software developments to enhance job knowledge.
- Worked with internal teams to deliver accurate information to customers and service accounts & trouble shooting any sage accounting issues
Delivery Driver
Taverna Investments (Pvt) Ltd
01.2023 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing company during interactions with customers, vendors, and other stakeholders
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Some College (No Degree) - Higher National Diploma , Computer Studies
Bulawayo Polytechnical College
Bulawayo , ZimbabweSkills
- Machine Learning
- IT service management
- Software Implementation
- System Upgrades
- Project Implementation
- Payment Collection
- GPS Navigation
- Mileage Tracking
- Route Planning
- Fluent in English
Websites
Certification
- Licensed Driver
- Impact Driver Certification
Timeline
Delivery Driver
Taverna Investments (Pvt) Ltd
01.2023 - 12.2023
IT Specialist & Sage Software Consultant
Chips Computing Services
08.2008 - 01.2024
Some College (No Degree) - Higher National Diploma , Computer Studies
Bulawayo Polytechnical College
- Licensed Driver
- Impact Driver Certification
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