RUTH A. A. OTIENO
Nairobi
Summary
Dedicated professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Botique Manager
ELEGANT COLLECTIONS Ltd
01.2019 - Current
- Leading a team of employees to provide exceptional customer service and achieve sales targets
- Managing daily operations including inventory control, visual merchandising, staff training, and budgeting
- Overseeing customer relations, resolving inquiries and complaints while maintaining high customer satisfaction
- Increase in customer retention through effective promotional strategies
- Developed and maintained vendor relationships to ensure timely product delivery and optimal inventory levels
- Planning and executing seasonal campaigns, sales, and events to drive foot traffic and boost brand visibility
- Ensuring the store's aesthetic aligns with brand identity and visual merchandising standards
Client service manager
Sanlam Investments East Africa
06.2018 - 09.2019
- Provided exceptional customer service to clients
- Prepared correspondence and marketing materials
- Account set up, reconciliation, review and maintenance
- Processed disbursement and investments of cash
- Marketing on behalf of the company
- Assisting in Planning and organization of the company’s events
- Writing reports, company brochures and similar documents
- Organizing and hosting presentations and customer visits
Customer sales and service Expert
Miss Fine collections
01.2015 - 06.2018
- Devised and developed marketing strategies, visual merchandising and service standards
- Supervising and supporting the team to ensure superior experience and customer satisfaction
- Worked flexible schedule to accommodate the needs of the boutique
- Coaching of employees to improve on performance through communication and accountability in setting standards
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Executive Administrative Assistant
Ministry of Foreign Affairs
01.2013 - 12.2015
- Answered multiple phone systems, routing calls, delivering messages to staff and greeting visitors
- Managed relational database to store information for reference, reporting and analysis
- Leveraged accounting expenses and keep track of finances
- Recorded minutes to provide historical accounts of actions, measure progress against strategic plan and drive accountability
Medical Laboratory Technologist
African Medical Research Foundation (AMREF)
02.2012 - 12.2012
- Utilized expertise in microbiology, chemistry, hematology and parasitology to help with diagnosis of medical issues
- Processed patients specimen according to priority and documented the results
- Processing of external quality assurance schemes materials sent to the organization
- Conducted chemical analysis of urine, blood and hematology to help with diagnosis of medical issues
- Carried sensitivity tests to recommend the best medication for the patients according to the results of the diagnosis
- Maintained confidentiality of patient information to conform to the HIPAA internal and other regulatory standards
Advertising Media Sales Consultant
The star publications
01.2011 - 12.2011
- Preparing and executing presentations in a professional assertive manner
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling
- Identified and qualified customer needs
- Developed sales strategies, negotiated and closed profitable projects
Education
BSC. - Biomedical Science
University of Eastern Africa Baraton
Kenya Certificate of Secondary Education - undefined
Shiner’s Girls High School
Kenya Certificate of Primary Education - undefined
Kifaru Primary school
Nairobi, KenyaSkills
- Problem solving skills
- Attention to detail
- Can work in a fast paced environment
- Customer relationship management
- Store operations
- Analytical thinking
- Self motivation
- Team leadership
- Performance analysis
- Teamwork and collaboration
- Problem-solving
- Multitasking
Hobbies and Interests
Traveling, Tourism and hospitality, History, Interior design, Philanthropy, Helping the less fortunate is very personal and close to my heart. Every few months my friends and I contribute food, clothes and sanitary products and donate them to several children's homes. We also reach out to well-wishers to help in sending the children to school.
Certification
Bsc. Biomedical Science
TESL Certificate
TESL Certificate
A TESL certificate (Teaching English as a Second Language) is a qualification that certifies an individual to teach English to non-native speakers. It is typically awarded after completing a training program designed to provide the necessary skills and knowledge to teach English effectively in a variety of contexts, such as in classrooms, private tutoring, or language schools.
Timeline
Botique Manager
ELEGANT COLLECTIONS Ltd
01.2019 - Current
Client service manager
Sanlam Investments East Africa
06.2018 - 09.2019
Customer sales and service Expert
Miss Fine collections
01.2015 - 06.2018
Executive Administrative Assistant
Ministry of Foreign Affairs
01.2013 - 12.2015
Medical Laboratory Technologist
African Medical Research Foundation (AMREF)
02.2012 - 12.2012
Advertising Media Sales Consultant
The star publications
01.2011 - 12.2011
Kenya Certificate of Secondary Education - undefined
Shiner’s Girls High School
Kenya Certificate of Primary Education - undefined
Kifaru Primary school
BSC. - Biomedical Science
University of Eastern Africa Baraton
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