Ruth Agee
Mobile,AL
Summary
.
Knowledgeable Medical Assistant with solid foundation in patient care and administrative tasks within medical settings. Gained hands-on experience in assisting healthcare professionals and supporting patient needs effectively. Demonstrated proficiency in medical terminology and clinical procedures, ensuring high standards of care and accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Right At Home
02.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Student Medical Assistant (Externship)
Greater Mobile Urgent Care
10.2024 - 10.2024
- Shadowed and assisted physicians in patient examinations and procedures
- Gained hands-on experience in administrative tasks, including scheduling appointments and managing patient records
- Conducted patient intake, recorded vital signs, and updated medical histories under supervision
- Prepared examination rooms for daily use, ensuring a clean and organized environment for optimal patient care.
Claims Processor
Tower Hill Insurance Group
09.2024 - 10.2024
- Answering inbound calls & processing claims for families who experienced loss during hurricane Helene & Milton
- Providing exceptional customer service skills
- Helping insured member's understand their hurricane & water deductibles
- Making sure that each claim is filled correctly & sent over to the adjuster
Health Customer Service Representative
Teleperformance
03.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed customer service policies and procedures to meet and exceed industry service standards
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Met customer call guidelines for service levels, handle time and productivity
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Cashier/stocker
Southeastern Salvage Home Emporium
12.2022 - 02.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases and locate items.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Skilled at working independently and collaboratively in a team environment.
Caregiver/Sitter
Cornerstone Caregiving
11.2022 - 02.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Package Handler
FedEx Ground
08.2022 - 11.2022
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Followed safety regulations to maintain safe work environment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Door Greeter
Wal-Mart Supercenter
07.2020 - 03.2022
- Provide customer service while maintaining a safe & clean shopping environment
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Reduced wait times at checkout lines by helping direct customers to available registers during busy periods.
Team Member
Auntie Anne's
05.2019 - 01.2020
- Provide customer service, open & close store, stock utensils & etc, make and shape pretzels & work cash register
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated cash register to record transactions accurately and efficiently.
Education
High school diploma -
Vigor High School
Mobile, AL05.2018
Skills
- Active listening
- Medical Terminology
- Effective communication
- Vital Signs
- Empathy
- EKG
- Medical Laboratory procedures
- Patient Care
- Specimen Collection / Processing
- Phlebotomy
- Medication Administration
- Time Management
Certification
- BLS, Basic Life Support Certification 10/2024-10/2026
- CCMA, Certified Clinical Medical Assistant Certification 10/2024-10/2026
Timeline
Student Medical Assistant (Externship)
Greater Mobile Urgent Care
10.2024 - 10.2024
Claims Processor
Tower Hill Insurance Group
09.2024 - 10.2024
Health Customer Service Representative
Teleperformance
03.2024 - 08.2024
Caregiver
Right At Home
02.2024 - Current
Cashier/stocker
Southeastern Salvage Home Emporium
12.2022 - 02.2024
Caregiver/Sitter
Cornerstone Caregiving
11.2022 - 02.2023
Package Handler
FedEx Ground
08.2022 - 11.2022
Door Greeter
Wal-Mart Supercenter
07.2020 - 03.2022
Team Member
Auntie Anne's
05.2019 - 01.2020
High school diploma -
Vigor High School
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