Ruth Agode
Administrative Assistant
Washington
Summary
Patient-focused healthcare administrative professional with experience in breast center operations, care coordination, and patient support. Skilled in communication, scheduling, insurance processes, and interdisciplinary collaboration, with a strong commitment to compassionate, high-quality patient care.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Administrative Assistant
George Washington Hospital
10.2023 - Current
- Welcomed and registered patients, maintained accurate medical records, and supported patients through the outpatient appointment process.
- Served as primary point of contact for breast center patients, guiding them through scheduling, referrals, and care coordination.
- Collected copayments and deductibles, and verified workers’ compensation claims.
- Managed high-volume phone communications, routed messages to appropriate staff, and provided timely assistance to patients and callers.
- Collaborated closely with physicians, nurses, and clinical staff to ensure seamless patient care delivery.
- Trained and supported new team members on front desk procedures and office protocols.
- Assisted the insurance team with insurance verification and referral processing.
- Communicated updates to patients regarding referrals, insurance approvals, and scheduling changes.
- Reviewed and confirmed physician schedules to ensure accuracy and continuity of care.
- Assisted with the development and coordination of employee work schedules for the Orthopedics team, supporting efficient clinic operations and consistent patient care.
Sales Associate
7-11
08.2022 - 10.2023
- Greeted customers and helped them find specific products, answer product questions, and make recommendations based on customer needs. Resolved any customer complaints in a timely manner.
- Managed store inventory by restocking and organizing products. Inspected items for damage and informed supervisor accordingly. Priced products, maintained displays, and kept floors and checkout area clean.
- Efficiently processed cash, credit, debit, and voucher program payments for customers and balanced cash registers at the end of shift.
Education
Associate Degree - Health Information Management
Prince George’s Community College
Largo, MD01.2023
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT03-2026
Skills
- Software: Outlook, Excel, PowerPoint, Word, Google Workspace, Zoom, Epic
- Patient Navigation Care Coordination Patient Communication Emotional Support
Customer Service Time Management Interpersonal Communication Organizational Skills
Appointment & Referral Management Insurance Verification Medical Coding
EMR/EHR Systems HIPAA Compliance
Cash Handling & Reconciliation Data Entry Email & File Management
Problem-Solving Multitasking in High-Volume Settings Team Collaboration
Timeline
Administrative Assistant
George Washington Hospital
10.2023 - Current
Sales Associate
7-11
08.2022 - 10.2023
Associate Degree - Health Information Management
Prince George’s Community College
Bachelor of Science - Health Information Management
Western Governors University