Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ruth L. Agudo

Lake Alfred

Summary

Experienced medical receptionist with over nine years of expertise in clinical settings. Proficient in optimizing clinic workflows by managing patient flow, physician schedules, and appointment coordination. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to advance my career with a respected healthcare organization dedicated to positive patient outcomes and exceptional customer service.

Overview

16
16
years of professional experience

Work History

Front Desk Receptionist and Referral Coordinator

Manaswi Orthopedics
04.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Verified with the insurance companies to get precertification and other benefits information on behalf of patients.
  • Built professional relationships with service providers.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.

Lead Medical Receptionist

Palm Medical Centers
10.2022 - 04.2025
  • Greet patients upon arrival, ensuring a welcoming and professional atmosphere
  • Scan and document new patient information in electronic health records for accurate registration
  • Update patient records, medical histories, and contact information
  • Process co-payments and issue appropriate receipts during check-in
  • Utilize medical terminology knowledge in daily office tasks
  • Handle payment transactions for cash, checks, credit, and debit cards
  • Manage appointment scheduling and physician calendars
  • Complete intake forms, insurance documentation, and medical correspondence
  • Compile and maintain medical charts, reports, and office records

Patient Service Representative / Call Center

Osceola Community Health Center
06.2021 - 09.2021
  • Greet and check in patients, collecting personal, medical, and insurance details
  • Schedule, reschedule, and verify patient appointments
  • Coordinate with Dexter Imaging for patient X-ray services
  • Process patient referrals to specialists
  • Utilize Athena Medical EMR system for patient record management

Medical Receptionist / Office Manager

Comprehensive Psychological & Assessment Services
01.2017 - 12.2020
  • Welcome and register patients, ensuring accurate collection of personal, medical, and insurance information
  • Manage and coordinate patient appointments, including referrals to secondary care providers
  • Oversee daily office operations, including records management and administrative support
  • Used EMR software to manage patient records and files while upholding HIPAA compliance
  • Managed office and medical supply inventories, received deliveries, and organized supplies in stockrooms and exam rooms

Customer Service Representative

Wakefern
09.2018 - 03.2019
  • Greeted customers and provided prompt, courteous service
  • Processed customer information for Wakefern programs
  • Handled returned stock, processed refunds, and assisted with Scanrite procedures
  • Processed various payment forms, including cash, credit, checks, EBT, WIC, and coupons
  • Maintained store cash integrity by handling pickups, making change, and ensuring podium security

Personal Care Assistant

A & B Homecare
10.2009 - 09.2015
  • Assisted clients with personal care, including toileting, meal preparation, and shopping
  • Maintained HIPAA compliance to ensure client confidentiality
  • Building strong relationships with clients' family members to enhance overall well-being
  • Monitored and reported clients' behavioral patterns to healthcare providers for necessary intervention

Education

High School Diploma -

Maloney High School
Meriden, CT
01.2005

Pharmacy Technician Certification -

Gateway Community College
Hartford, CT

Medical Receptionist Certification -

Middlesex Community College
Meriden, CT

Skills

  • Patient Scheduling & Coordination
  • Electronic Medical Records (EMR) Management
  • Insurance Verification & Billing
  • Administrative & Clerical Support
  • Payment Processing & Accounts Receivable
  • Customer Service & Front Desk Operations
  • HIPAA Compliance & Confidentiality
  • Multi-tasking & Organizational Skills
  • Schedule Management
  • Patient Confidentiality
  • Accounts Receivable
  • Patient Flow Management
  • HEDIS

References

Available upon request.

Timeline

Front Desk Receptionist and Referral Coordinator

Manaswi Orthopedics
04.2025 - Current

Lead Medical Receptionist

Palm Medical Centers
10.2022 - 04.2025

Patient Service Representative / Call Center

Osceola Community Health Center
06.2021 - 09.2021

Customer Service Representative

Wakefern
09.2018 - 03.2019

Medical Receptionist / Office Manager

Comprehensive Psychological & Assessment Services
01.2017 - 12.2020

Personal Care Assistant

A & B Homecare
10.2009 - 09.2015

High School Diploma -

Maloney High School

Pharmacy Technician Certification -

Gateway Community College

Medical Receptionist Certification -

Middlesex Community College

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