Ruth Alford

• Received, screened and routed incoming calls, scheduled appointments for both new and existing patients, verifying demographics and insurance as patients check in. If sitting at check out made follow up appointments as requested by providers. Gave patient any referrals as well as scripts needed for and testing.
• Assisted and answered questions to build rapport and retention. Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Collected copays as well as past due balances.
• Verified insurances for 2 offices.
• Sorted, opened and routed incoming correspondence and deliveries to help manager's respond quickly to business and customer requirements.
• Asked by providers to electronically send RX scripts to patients pharmacy or to send request for blood work or imaging request.
• Requested by our medical director take care of our online scheduling appointments, and to follow up on any no call no shows daily.
• As needed filled in as CMA on clinical side.

• Checked vital signs during triage notating results in patients EMR. Reporting any abnormal vitals to a provider. On average our center saw 65-100 patients. Administered medication as requested by providers while remaining vigilant for any adverse side effects
• Performed glucose testing, drug and breath alcohol test for DOT testing.
• Performed EKGs medication and medical terminology knowledge through research and continuing education.

All front desk responsibilities

• Completed clerical tasks such as filing, copying and distributing mail and screened incoming phone calls
• Interacted with patients by phone, email or in-person to provide information.
• Welcomed office visitors, and alerted staff to arrivals of scheduled appointments.
• Verified accuracy of business records by consistently updating customer information.
• Coordinated scheduling of caregivers with clients
• Coordinated caregiver interviews and orientation schedules, interviewed for caregiver positions, completed background checks and references as part of the hiring process.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Verified timesheets before turning in to payroll.
• Set up and performed potential client assessments
• Set check in appointments for the nurses.
• Handled on call coverage
• Filled in as a companion to clients that had physical disabilities as well as dementia and alzheimer's
• Continued education on dementia and alzheimer's