Ruth Almira
Miami
Summary
Self-motivated individual with over 4 years of experience in fast-paced customer service, call center, and inventory control environments. Personable and professional under pressure, seeking a position that will allow me to utilize my leadership and customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservation Agent/Customer Service Specialist
Marriott International, Inc.
01.2025 - Current
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Maintained accurate customer interaction records using CRM software for efficiency.
- Adapted to policy changes, ensuring consistent and accurate customer information delivery.
- Managed hotel reservation system, processing bookings and modifying guest itineraries effectively.
- Guided clients in selecting accommodations based on preferences and budget constraints.
- Implemented ethical sales techniques to boost booking conversions and drive sales.
Customer Service Representative
GetInsured
09.2023 - 01.2025
- Enhanced customer satisfaction by assisting a high volume of clients daily.
- Resolved inquiries through various channels, boosting retention and satisfaction rates.
- Verified sensitive health insurance information, ensuring compliance with regulations.
- Maintained accurate data in CRM systems and electronic health records.
- Extended client relationships through exceptional service, promoting future business opportunities.
- Collaborated with teams to improve data quality and overall operational efficiency.
Personal Shopper Assistant
Walmart
02.2022 - 09.2023
- Enhanced shopping experience by assisting customers with inquiries and transactions.
- Identified sales trends through data analysis, recommending effective product promotions.
- Ensured order accuracy by selecting and fulfilling correct items and quantities.
- Streamlined order organization and staging, improving efficiency for pickups and deliveries.
- Maintained accurate inventory levels through regular stock checks and replenishment.
Education
Associate of Science - Radiologic Technology
Cambridge College of Healthcare And Technology
Miami, Florida12-2027
Skills
- Adaptable in a fast-paced environment
- Strategic Sales Knowledge
- Strong client/team relations
- Quick learner
- Exceptional communication skills
- Creative problem solver
- Multitasking abilities
- Critical thinking
Certification
Basic Life Support (CPR & AED), American Heart Association 2025
Timeline
Reservation Agent/Customer Service Specialist
Marriott International, Inc.
01.2025 - Current
Customer Service Representative
GetInsured
09.2023 - 01.2025
Personal Shopper Assistant
Walmart
02.2022 - 09.2023
Associate of Science - Radiologic Technology
Cambridge College of Healthcare And Technology