Ruth Alvarez
Cary,NC
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Assistant (Partially Remote)
CPR 4 Your Heart
2024.01 - Current
- Manage full business operations for a corporate safety training provider.
- Lead outreach, scheduling, and bilingual instruction (English/Spanish).
- Maintain CRM data, develop retention strategies, and ensure compliance reporting.
- Remote
- Oversaw day-to-day production activities.
Founder & Lead Instructor
Training Pros, LLC
2022.03 - Current
- Created custom safety and compliance training for businesses and individuals.
- Managed invoicing, sales, lead generation, and instructional content design.
- Remote
Customer Support Specialist (Remote)
Etix
2023.02 - 2024.06
- Delivered bilingual support via phone and email to event attendees.
- Resolved complaints, upsold ticketing services, and adapted to evolving tech platforms.
- Remote
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Operations Coordinator & Customer Service Lead
CPRC, The Response Institute
2016.03 - 2022.03
- Boosted training program sales through strategic follow-up and client nurturing.
- Scheduled classes, coordinated instructors, and managed materials/inventory.
Paralegal & Client Liaison
Hopper Law Firm
2013.03 - 2016.03
- Provided bilingual support and liaison services for legal clients.
- Handled sensitive documentation, client billing, and legal prep tasks.
Education
Bachelor of Arts - Speech and Hearing Science
The Ohio State University
Columbus, OH05.2001
Skills
- Client Onboarding
- Customer Support (English/Spanish)
- Workplace Safety & Compliance Training
- CRM, Email Campaigns & Phone Outreach
- Prospecting & Lead Generation
- Time Management & Remote Operations
- Consultative Selling Techniques
- Team Leadership & Collaboration
- Administrative support
- Document management
- Document preparation
- Employee scheduling
- Delegating work
Certification
- American Heart Association BLS Instructor
- Red Cross First Aid / CPR / AED Instructor
- NHA Phlebotomist and Phlebotomy Instructor
LNGG
Bilingual: English & Spanish
Timeline
Operations Assistant (Partially Remote)
CPR 4 Your Heart
2024.01 - Current
Customer Support Specialist (Remote)
Etix
2023.02 - 2024.06
Founder & Lead Instructor
Training Pros, LLC
2022.03 - Current
Operations Coordinator & Customer Service Lead
CPRC, The Response Institute
2016.03 - 2022.03
Paralegal & Client Liaison
Hopper Law Firm
2013.03 - 2016.03
Bachelor of Arts - Speech and Hearing Science
The Ohio State University