Ruth Amador
Bettendorf,IA
Summary
Resourceful with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Area Supervisor
Innovative Service Provider
04.2022 - 04.2024
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
Front Office Receptionist
Soto Insurance
03.2021 - 02.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Supported business development efforts by actively promoting company services during client interactions at the reception area.
- Maintained transaction security by verifying payment cards against identification.
Babysitter
Self-employeed
01.2018 - 01.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Planned fun outings and educational activities to keep children entertained.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Monitored children's play activities to verify safety.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05.2017
Skills
- Team Management
- Production Management
- Task Delegation
- Multi-unit management
- Patience and Empathy
- Reliability
- Child Supervision
- Maintaining safe environment
- Adaptability and Resilience
- Meal and snack times
- Telephone skills
- Customer and client relations
Additional Information
References
Shirley Taylor
Owner/T.I.L Tax Solution LLC
850 207 6883
Susan Ramirez
Director Of Operations/Innovative Service Provider
504 319 3658
Juan Gil
Sales manager/Innovative Service Provider
504 515 2059
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Supervisor
Innovative Service Provider
04.2022 - 04.2024
Front Office Receptionist
Soto Insurance
03.2021 - 02.2022
Babysitter
Self-employeed
01.2018 - 01.2020
High School Diploma -
East Jefferson High School
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