Ruth Andino
Rockville,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
Work History
General Manager
Seasons Culinary
06.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
Shift Supervisor
Starbucks
07.2020 - 06.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
Front Desk Receptionist
Aspenwood Senior Living
04.2018 - 04.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - Dental Assisting
Fortis College
Maryland High School Diploma -
Northwood High School
Silver Spring, MD06.2014
Skills
- Workflow Planning
- Expense Control
- Quality Management
- Customer Retention
- Operations Oversight
- Staff Supervision
- Strategic Planning
- Leadership and Team Building
- Motivation
- Team Player
Timeline
General Manager
Seasons Culinary
06.2022 - Current
Shift Supervisor
Starbucks
07.2020 - 06.2022
Front Desk Receptionist
Aspenwood Senior Living
04.2018 - 04.2019
No Degree - Dental Assisting
Fortis College
High School Diploma -
Northwood High School
Similar Profiles
William CativoWilliam Cativo
Sous Chef at Seasons Culinary ServiceSous Chef at Seasons Culinary Service
Brandee GrendaBrandee Grenda
Director of Clinical Services at Culinary Services GroupDirector of Clinical Services at Culinary Services Group
Joshua LemaJoshua Lema
Reconciliation Specialist at GM CulinaryReconciliation Specialist at GM Culinary