Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Langham

Maricopa,USA

Summary

Adaptive manager with a proven track record at TTEC, excelling in team management and performance optimization. Skilled in coaching and mentoring, I enhanced team productivity and customer service. Proficient in Salesforce, I effectively resolved issues, ensuring compliance and fostering a high-performance culture. Committed to driving results and achieving organizational goals.

Overview

17
17
years of professional experience

Work History

Manager

TTEC
11.2015 - 07.2025
  • Managed daily operations to ensure compliance with company policies and procedures.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Led a team of 10-15 employees, ensuring high productivity and excellent customer service.

Central Utility Specialist

Walgreens
11.2013 - 11.2015
  • Processed prescription orders accurately and efficiently.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Interpreted and processed medication orders under supervision of pharmacist.

Customer Care Rep I

CVS/Caremark
09.2013 - 10.2013
  • Assisted customers with inquiries about healthcare services and insurance coverage.
  • Documented patient interactions using electronic health record systems effectively.
  • Educated patients on preventive care and wellness programs offered by the organization.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Medicare Benefits/Claims Specialist

General Dynamics Information Technology
10.2008 - 08.2013
  • Assisted members with Medicare plan inquiries and benefit explanations.
  • Processed enrollment applications for various Medicare programs efficiently.
  • Educated clients about coverage options and policy changes effectively.
  • Resolved billing issues through clear communication and problem-solving skills.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
01.2006

Skills

  • Team management
  • Time and workforce optimization
  • Coaching and mentoring
  • Salesforce proficiency
  • Audio recording and monitoring
  • Performance management

Timeline

Manager

TTEC
11.2015 - 07.2025

Central Utility Specialist

Walgreens
11.2013 - 11.2015

Customer Care Rep I

CVS/Caremark
09.2013 - 10.2013

Medicare Benefits/Claims Specialist

General Dynamics Information Technology
10.2008 - 08.2013

High School Diploma -

Mountain Pointe High School

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