Overview
Summary
Work History
Education
Skills
References
SKILLS & ABILITIES
LEADERSHIP
Timeline
Generic

Ruth-Ann Phipps-Baker

Lauderhill

Overview

14
14
years of professional experience

Summary

To obtain a career that utilizes my knowledge, skills, abilities and other characteristics in the Industrial/Organizational Psychology industry, including Leadership Development, Employee Engagement, workplace Culture and Change Management.

Work History

Drivers License Examiner

Florida Department of Highway and Motor Vehicle Safety
02.2025 - Current
  • Provide excellent customer service to a vast range of people from all over the world.
  • Verify clients documents for correct information and authenticity.
  • Input information in the database accurately as seen on customers documents.
  • Administering driving exams for applicants needing a drivers license
  • Issuing Florida drivers license and identification cards.
  • Collecting payment from customers for goods and services.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.

Teacher - Middle School

Kids in Action – Wilton Manor, Florida
09.2023 - 02.2025
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Created and developed lesson plans to meet students' academic needs.
  • Adapted teaching methods and materials to meet students' varying needs.

Cook 1 (Seasonal)

Tropical Star Hospitality (JW Marriott Nashville)
Nashville
05.2021 - 09.2023
  • Assisting Sous Chef in creating menu items, recipes and developing dishes.
  • Implemented daily prep lists to streamline kitchen operations effectively.
  • Assisting with the management of health, safety, and food hygiene practices.
  • Assisting with training new interns according to company standards.
  • Monitoring portion control and waste elimination.
  • Managing the proper use and cleanliness of storage areas.
  • Maintaining kitchen equipment with safe use and cleaning practices.
  • Seasonal
  • Prepared diverse dishes following JW Marriott Nashville's culinary standards.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Operations Manager

Comfort Taste Restaurant and Bar
05.2020 - 02.2023
  • Recruiting, interviewing, and training staff to follow restaurant procedures.
  • Always maintaining safety and food quality standards.
  • Keeping customers happy, getting their feedback on the experience and handling complaints.
  • Organizing schedules, keeping track of employees’ hours, and recording payroll data.
  • Ordering food, linens, gloves, and other supplies while staying within budget limitations.
  • Supervising daily shift operations, including front- and back-of-house restaurant operations.
  • Controlling operational costs and identifying ways to cut waste.
  • Appraising staff performance and disciplining or retraining employees to correct poor performance.

Hospitality Instructor

HEART NSTA Trust Jamaica
05.2020 - 02.2022
  • Impart industry knowledge on cooking techniques and food production to a pool of over 100 trainees yearly.
  • Assess trainee’s knowledge based and develop on their individual skills and talents in the culinary field.
  • Provide informative presentations to trainees regarding different areas of cookery, safety, and food production.
  • Pair trainees with different culinary industry establishments to gain on the job knowledge and apply skills and knowledge already learned.
  • Plan and execute on campus fundraising events to utilize trainees and gain them experience.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Developed software content, study aids and handouts for industry professionals.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Identified program successes and failures based on student assessments and course reviews.

Events Manager

Elite Concepts and Solution
09.2019 - 05.2020
  • Meet with clients and potential clients to discuss possibilities and even execution.
  • Coordinate and successfully execute a wide variety of events and functions for clients of different walks of life.
  • Communicate with vendors, clients, town officials, and staff to ensure successful organization of events at the internal and external level.
  • Develop invitation and promotional materials.
  • Create structured floor plans and scheduled proposals and all logistics for events.
  • Determine appropriate levels of staffing and budget to stay within the given monetary parameters.
  • Plan and host quarterly staff events.
  • Key Achievements
  • Awarded Manager of the quarter Jan – Mar 2020.

Guest Services/Air Desk Supervisor

Unique Vacations Limited
08.2015 - 09.2019
  • Managed a pool of 54 employees within Caribbean locations (Jamaica, St Lucia, Bahamas & Grenada) to carry out their daily duties and meet set KPI’s.
  • Handle complaints from irate clients and resolve them with the shortest time possible ensuring everyone is pleased with the outcome.
  • Liaise with major airlines regarding client’s reservations, cancellation policies and compensations.
  • Use Airline systems Amadeus and Galileo to book, change or cancel flights for clients travelling to our resorts.
  • Create weekly reports on system productivity and changes in destination frequency and prices for executive managers.
  • Monitor and coach staff on their productivity levels.

Customer Service Trainer

ACS a Xerox Company - , Jamaica
10.2011 - 08.2015
  • Collaborated with the quality team to enhance the development of employees within our center.
  • Aided in the development and implementation of effective training programs to ensure continuous improvement.
  • Assessed, validated, and reported the trainees competency/results and facilitated the creation of development plans to address and proficiency gaps.
  • Managed and coached the performance of up to 24 trainees by providing timely and constructive feedback.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Provided coaching and mentoring to employees.
  • Used Moodle, Sharepoint and Microsoft PowerPoint to design training for newly hired employees and increase company retention and productivity rates.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Education

Train the Trainer (Instructional Training) -

Vocational Training & Development Institute (VTDI)
Mandeville, Jamaica
01.2022

Bachelor of Science Degree - Hospitality & Tourism Management

Montego Bay Community College
Jamaica
01.2014

Associate Degree - Culinary Arts

Montego Bay Community College
Jamaica
01.2011

Skills

  • Instructional Design
  • Event Planning
  • Staff Management
  • Event Logistics and Finances
  • Report writing
  • Cooking
  • Customer Service
  • Conflict resolution
  • Skill development
  • Interpersonal skills
  • Problem Solving
  • Time Management
  • Multitasking Skills
  • Microsoft Suite Tools
  • Team Building
  • Payment processing
  • Database management
  • Attention to detail
  • Employee training

References

Available upon request

SKILLS & ABILITIES

An organized professional with proven Sales, Management, Training, Coaching, and Customer Service skills. Possesses a strong track record of improving test scores and teaching effectively, I am a team player who has the ability to resolve problems and conflicts professionally, and is also skilled at communicating complexed information in a simple and entertaining manner. Wealth of knowledge of the cooking industry keeping up with the latest trends and technologies. I am looking to contribute my knowledge and skills in an environment with an opportunity for career progression.

LEADERSHIP

  • President - Unique Vacation Sports & Social Club
  • January 2019 – September 2019
  • Social Media Specialist - Unique Vacation Sports & Social Club
  • January 2018 – December 2018

Timeline

Drivers License Examiner

Florida Department of Highway and Motor Vehicle Safety
02.2025 - Current

Teacher - Middle School

Kids in Action – Wilton Manor, Florida
09.2023 - 02.2025

Cook 1 (Seasonal)

Tropical Star Hospitality (JW Marriott Nashville)
05.2021 - 09.2023

Operations Manager

Comfort Taste Restaurant and Bar
05.2020 - 02.2023

Hospitality Instructor

HEART NSTA Trust Jamaica
05.2020 - 02.2022

Events Manager

Elite Concepts and Solution
09.2019 - 05.2020

Guest Services/Air Desk Supervisor

Unique Vacations Limited
08.2015 - 09.2019

Customer Service Trainer

ACS a Xerox Company - , Jamaica
10.2011 - 08.2015

Train the Trainer (Instructional Training) -

Vocational Training & Development Institute (VTDI)

Bachelor of Science Degree - Hospitality & Tourism Management

Montego Bay Community College

Associate Degree - Culinary Arts

Montego Bay Community College

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