Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruth Buelna Avila

Reedley,USA

Summary

Emergency Dispatcher with 3+ years of experience managing 911 calls, coordinating multi-agency responses, and monitoring real-time field activity. Skilled in dispatch systems, scheduling, and crisis communication with a proven ability to prioritize safety, accuracy, and customer service in high-pressure environments. Strong background in compliance, organization, and team training. Seeking to contribute expertise to PG&E as a Dispatcher-In-Training – Electric.

Overview

5
5
years of professional experience

Work History

Finance Manager

J & E Fleet Wash
08.2023 - Current
  • Executed vendor setup, payment processing, and account reconciliations, ensuring accuracy and compliance with financial standards.
  • Developed organizational structures to improve efficiency, workflow, and accountability across accounting and finance functions.
  • Monitored budgets and revenue trends; prepared reports for leadership to support operational decision-making.
  • Processed invoices, payroll, commissions, and vendor payments, resolving discrepancies and ensuring timeliness.
  • Utilized financial software to generate consolidated statements and maintain accurate records.
  • Ensured strict compliance with deadlines, accuracy standards, and regulatory requirements — reinforcing skills in prioritization, safety, and adherence to company policies applicable to PG&E operations.

911 Dispatcher / Radio Operator

American Ambulance
09.2021 - 02.2025
  • Prioritized emergency and non-emergency calls, making rapid decisions to dispatch appropriate resources and ensure public safety.
  • Coordinated multi-agency responses and interfacility transfers, maintaining real-time communication with police, fire, EMS, and hospital staff.
  • Monitored field activity and adjusted schedules to optimize coverage, reallocating crews during high-demand and outage-related events.
  • Operated multi-line phone systems, radios, and CAD software while maintaining data accuracy across multiple computer-based dispatch systems (FAS equivalent).
  • Provided pre-arrival instructions and crisis communication to callers, supporting effective emergency response.
  • Trained and coached new dispatchers, ensuring adherence to safety protocols, accuracy standards, and operational procedures.

Warehouse Worker

Ano-Tech Metal Finishing
02.2021 - 08.2021
  • Managed inventory and supplies, ensuring accurate tracking and efficient restocking.
  • Verified records for accuracy and compliance while adapting to fast-paced demands.
  • Assisted with order fulfillment, loading/unloading, and maintaining a safe work environment.

Education

High School Diploma - Biotechnology & Forensic Research

The Center for Advanced Research and Technology
Clovis, CA
06.2019

High School Diploma - undefined

School Clovis East High School
Clovis, CA
06.2019

Skills

  • Emergency Dispatch & Incident Prioritization
  • Real-Time Field Monitoring & Scheduling
  • Crisis Communication & Customer Service
  • CAD/Dispatch Systems & Multi-Line Phone Operations
  • Data Entry & Accuracy in High-Stress Environments
  • Microsoft Office (Word, Excel, Outlook, SharePoint)
  • Compliance with Safety & Regulatory Standards
  • Training & Team Coordination

Languages

Spanish
Native or Bilingual

Timeline

Finance Manager

J & E Fleet Wash
08.2023 - Current

911 Dispatcher / Radio Operator

American Ambulance
09.2021 - 02.2025

Warehouse Worker

Ano-Tech Metal Finishing
02.2021 - 08.2021

High School Diploma - undefined

School Clovis East High School

High School Diploma - Biotechnology & Forensic Research

The Center for Advanced Research and Technology

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