Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Barragan

Customer Service
Miramar,FL

Summary

Hardworking Customer Service Representative with experience working with troubleshooting. Trained in project and time management with extensive knowledge of customer relationship and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Compassionate and dedicated with natural ability to connect with patients and provide quality care. Understands basic patient care principles and proficient in vital signs monitoring and assisting with daily living activities. Committed to making positive impact by ensuring patient comfort and well-being.

Overview

5
5
years of professional experience
2
2
Languages

Work History

PCT

HCA
06.2022 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Food Preparation Worker

Whole Foods Market Inc
11.2021 - 04.2022
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Monitored and maintained required food temperatures for safety.
  • Measured, mixed and cooked ingredients following directions and nutritional restrictions.
  • Followed food preparation and storage guidelines established by Health Department.

Quality Manager

Pritchard Industries
04.2021 - 11.2021
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Maintained required records of work hours, budgets and payrolls.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Served customers and followed outlined steps of service.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

Front Desk/Dispatcher

HVAC Experts
11.2020 - 04.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy 20-person A/C business.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Closely monitored dispatch board to triage and prioritize over 20 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Documented all changes in computer tracking system.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Relations Representative

4M Building Solutions
11.2019 - 11.2020
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Built long-term, loyal customer relations by providing top-notch service
  • Handled high-volume paperwork and collaborated with account manager to resolve invoices and complaints.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Social Media Relations

JACKS REALTY LLC
09.2017 - 11.2018
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Analyzed competitor pages to locate backlink and keyword opportunities.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Increased customer engagement through social media.
  • Managed team of 2 to generate original content and moderate online community members.

Education

High School Diploma -

South Tech Academy
Boynton Beach, FL
08.2015 - 05.2019

Associate of Science - Nursing

Broward College
Fort Lauderdale, FL
05.2001 -

Skills

    Customer satisfaction

    Computer skills

    Customer service

    Time management

    Flexible and adaptable

    Multitasking Abilities

Timeline

PCT

HCA
06.2022 - 09.2022

Food Preparation Worker

Whole Foods Market Inc
11.2021 - 04.2022

Quality Manager

Pritchard Industries
04.2021 - 11.2021

Front Desk/Dispatcher

HVAC Experts
11.2020 - 04.2021

Customer Relations Representative

4M Building Solutions
11.2019 - 11.2020

Social Media Relations

JACKS REALTY LLC
09.2017 - 11.2018

High School Diploma -

South Tech Academy
08.2015 - 05.2019

Associate of Science - Nursing

Broward College
05.2001 -

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